topic Re: New subscriber, but can't send or receive SMS Text Messages, no voice either in Get Support

New subscriber, but can't send or receive SMS Text Messages, no voice either

Alistairm — Wed, 05 Jan 2022 09:43:34 GMT

Update as of 1:35pm |EST: So, it seems that everything is back to normal for me. Calls and txt msgs are working fine. How did i know that my service was back to normal? I got a scam call with some lady rattling off a bunch of BS in Chinese! How about that? Anyway, whoever out there fixed it, thank you.

Update as of 7:10pm: text messages seem to be going through/receiving now, but im still getting tbat 611 txt saying i dint have txt in my plan. Voice still not working.

Just found out i have no voice either

Hello everyone, i activated my account/SIM card on April 30th, 2019 (this past Tuesday). Everything went fine and i was able to send and receive text messages (SMS) yesterday, May 1st. I have the 15$ plan that includes unlimited txt msgs, 100 minutes and a bonus of 250mb. My wife has the exact same plan and has no issues with txt msgs. For some reason, i can not send or reiceive txt msgs today. I have restarted my phone and double checked my account to make sure all is well. I have an LG G5 and i ported my number from Fido. Any help would be greatly appreciated. Thanks

Re: New subscriber, but can't send or receive SMS Text Messages

ShawnC13 — Thu, 02 May 2019 20:46:17 GMT

@Alistairm wrote:
Hello everyone, i activated my account/SIM card on April 30th, 2019 (this past Tuesday). Everything went fine and i was able to send and receive text messages (SMS) yesterday, May 1st. I have the 15$ plan that includes unlimited txt msgs, 100 minutes and a bonus of 250mb. My wife has the exact same plan and has no issues with txt msgs. For some reason, i can not send or reiceive txt msgs today. I have restarted my phone and double checked my account to make sure all is well. I have an LG G5 and i ported my number from Fido. Any help would be greatly appreciated. Thanks

There were some reports earlier about issues with Text messaging. If you log into your self serve account on the over view does it list that texting is included in your plan? You could try the lost/stolen phone trick by logging your phone as lost as this will deactivate your sim and then about 5 minutes later report it found and that will reactivate your sim. This may be enough to refresh the sim so it see the full provision of your plan. Or you can contact the moderators for assistance and let them take a look into it.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: New subscriber, but can't send or receive SMS Text Messages

ScubaSheb — Thu, 02 May 2019 20:47:39 GMT

Same here, no calls and no texts ! Great ! I'll keep you updated if I find something with a moderator.

Re: New subscriber, but can't send or receive SMS Text Messages

missorange — Thu, 02 May 2019 20:48:08 GMT

Try to use lost/stolen feature by log in the account, click lost and stolen, then log out, then click find the device. Not sure if this is going to work, but you can give a try.

Re: New subscriber, but can't send or receive SMS Text Messages

ScubaSheb — Thu, 02 May 2019 20:49:04 GMT

Tried and didn't fix anything.

Re: New subscriber, but can't send or receive SMS Text Messages

Alistairm — Thu, 02 May 2019 21:15:51 GMT

Yes, my plan indicates unlimited texting. I don't even have voice now. My wife has the same plan and she has no issues. Is it weird that my phone says "Telus" rather than "Public Mobile"?

Re: New subscriber, but can't send or receive SMS Text Messages

imm1304 — Thu, 02 May 2019 21:19:17 GMT

Hey @Alistairm ,

its not weird at all that your phone says "Telus" instead of "Public mobile" in the status bar. My last phone used to say the same and its accurate, since we are connecting to the Telus network.

With regards to the sms, verify the sms app settings to ensure that the message center number is entered and also try different sms apps if you haven't already. If nothing else works, you will need the mods to try refreshing your account from their end and that should resolve the issue assuming that the issue is not on your device.

Re: New subscriber, but can't send or receive SMS Text Messages

Alistairm — Thu, 02 May 2019 21:24:24 GMT

@imm1304 wrote:
Hey @Alistairm ,
its not weird at all that your phone says "Telus" instead of "Public mobile" in the status bar. My last phone used to say the same and its accurate, since we are connecting to the Telus network.

With regards to the sms, verify the sms app settings to ensure that the message center number is entered and also try different sms apps if you haven't already. If nothing else works, you will need the mods to try refreshing your account from their end and that should resolve the issue assuming that the issue is not on your device.

Okay, thanks. The SMS number i have is: +16475800172. Does that look right to you?

Re: New subscriber, but can't send or receive SMS Text Messages

Alistairm — Thu, 02 May 2019 21:32:07 GMT

@imm1304 wrote:
Hey @Alistairm ,
its not weird at all that your phone says "Telus" instead of "Public mobile" in the status bar. My last phone used to say the same and its accurate, since we are connecting to the Telus network.

With regards to the sms, verify the sms app settings to ensure that the message center number is entered and also try different sms apps if you haven't already. If nothing else works, you will need the mods to try refreshing your account from their end and that should resolve the issue assuming that the issue is not on your device.

New SMS app did not work. I think it's a problem with many people who have the 15 dollar plan.

Re: New subscriber, but can't send or receive SMS Text Messages, no voice either

ScubaSheb — Fri, 03 May 2019 00:15:51 GMT

My service is back !

Private message the moderators (Moderator Beatrice if you can find her online), they know what to do now (see attachment).

Re: New subscriber, but can't send or receive SMS Text Messages, no voice either

Alistairm — Fri, 03 May 2019 00:30:33 GMT

@ScubaSheb wrote:
My service is back !
Private message the moderators (Moderator Beatrice if you can find her online), they know what to do now (see attachment).

Nice. I hope they get to mine soon. I still dont have voice.

Re: New subscriber, but can't send or receive SMS Text Messages, no voice either

Alistairm — Fri, 03 May 2019 00:35:00 GMT

@Beatrice_AG i hope you can provide some assistance for my case as well. Thanks

Re: New subscriber, but can't send or receive SMS Text Messages, no voice either

Big8D — Fri, 03 May 2019 01:48:19 GMT

@Beatrice_AG Same here，I hope you can provide some assistance for my case as well. Thanks

Re: New subscriber, but can't send or receive SMS Text Messages, no voice either

Alistairm — Fri, 03 May 2019 17:46:33 GMT

My service is back to normal.

Re: New subscriber, but can't send or receive SMS Text Messages, no voice either

Big8D — Fri, 03 May 2019 17:51:27 GMT

Did you get someone fixed it for you?

Re: New subscriber, but can't send or receive SMS Text Messages, no voice either

Alistairm — Fri, 03 May 2019 17:57:04 GMT

Well, i did message the mod team and they got back to me, but they only asked that i verify my idnetity by logging into my acccount and after i did that, i never heard back from them. But yeah, i guess someone fixed it.

Re: New subscriber, but can't send or receive SMS Text Messages, no voice either

geopublic — Fri, 03 May 2019 18:01:45 GMT

@Alistairm wrote:
Well, i did message the mod team and they got back to me, but they only asked that i verify my idnetity by logging into my acccount and after i did that, i never heard back from them. But yeah, i guess someone fixed it.

@AlistairmAccount verification is part of the process and it means that the moderator would be looking at your case as soon as you completed the verification, You should be getting a reply status soon.

Re: New subscriber, but can't send or receive SMS Text Messages, no voice either

Big8D — Fri, 03 May 2019 18:46:48 GMT

Mine is working now.

Re: New subscriber, but can't send or receive SMS Text Messages, no voice either

Lieux — Fri, 03 May 2019 18:51:04 GMT

@Big8D a écrit :
Mine is working now.

Thanks to let us know....it's encouraging!!

Re: New subscriber, but can't send or receive SMS Text Messages, no voice either

pm-smayer97 — Sat, 11 May 2019 08:16:35 GMT

Please read these insights and share yours regarding problems with texting with PM, here:

Problems with Texting on Public Mobile? Read my insights and share yours

If you appreciate the thread, be sure to click the Bravo button at the bottom of the post once you are at the link above.

Cheers