topic Re: New User text messages not working on 15$ plan in Get Support

New User text messages not working on 15$ plan

LETIZIA — Wed, 05 Jan 2022 09:43:18 GMT

Hi, everyone. Yesterday, I have switched to public mobile with the 15$ plan. Everything was working fine last night, but as per today when I try to send a text message to a local number, I receive a reply from 611 saying "sorry, your current plan does not include text messaging...". As I looked into my account my plan includes:

- 100 Minutes Canada-Wide Talk
- 250 MB at 3G speed
- Unlimited International Texts

I have tried different solution such as:

- Check my APN settings

- Power off my phone, remove SIM card ,and wait one minute. Then put SIM card back in and restart.

They did not work. Can anybody help me? Thank you!

Re: New User text messages not working on 15$ plan

bidzini — Thu, 02 May 2019 18:29:21 GMT

Unfortunately, it seems a lot of us are having the same problem!

Still waiting on someone to come back with some sort of solution (haven't heard back from the mods yet)

Re: New User text messages not working on 15$ plan

michal1 — Thu, 02 May 2019 18:33:55 GMT

I have the same problem, PMed the moderators, got a comment of FB with a link to send message to moderators. No replies and no fixes. It seems to be only this plan affected. They need to post something to acknowledge the issue.

Re: New User text messages not working on 15$ plan

LETIZIA — Thu, 02 May 2019 18:40:37 GMT

Hopefully they can do something. I found other messages on the community about the same issue and moderators fixed the account.

Re: New User text messages not working on 15$ plan

geopublic — Thu, 02 May 2019 18:43:35 GMT

@LETIZIA wrote:
Hi, everyone. Yesterday, I have switched to public mobile with the 15$ plan. Everything was working fine last night, but as per today when I try to send a text message to a local number, I receive a reply from 611 saying "sorry, your current plan does not include text messaging...". As I looked into my account my plan includes:
- 100 Minutes Canada-Wide Talk
- 250 MB at 3G speed
- Unlimited International Texts
I have tried different solution such as:
- Check my APN settings
- Power off my phone, remove SIM card ,and wait one minute. Then put SIM card back in and restart.
They did not work. Can anybody help me? Thank you!

@LETIZIA Click here to notify Public Mobile of the problem you are experiencing.

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

Hope this helps!

Note: Due to the high volume of requests please be patient, it might take a while to get a response.

Re: New User text messages not working on 15$ plan

bidzini — Thu, 02 May 2019 18:43:43 GMT

@LETIZIA wrote:
Hopefully they can do something. I found other messages on the community about the same issue and moderators fixed the account.

My boyfriend has the same problem, so you think he should contact the mods privately to get this fixed?

I kinda figured it was a general fix, not an account-per-account fix... Just to be safe I'll tell him to send them a message too!

Re: New User text messages not working on 15$ plan

hairbag1 — Thu, 02 May 2019 18:43:58 GMT

@LETIZIA wrote:
Hopefully they can do something. I found other messages on the community about the same issue and moderators fixed the account.

The reponse from a moderator could take up to 48 hours...but usually much less. Please be patient and I'm sure they'll fix things as they should be.

Re: New User text messages not working on 15$ plan

LETIZIA — Thu, 02 May 2019 18:54:50 GMT

@geopublic wrote:
@LETIZIA wrote:
Hi, everyone. Yesterday, I have switched to public mobile with the 15$ plan. Everything was working fine last night, but as per today when I try to send a text message to a local number, I receive a reply from 611 saying "sorry, your current plan does not include text messaging...". As I looked into my account my plan includes:
- 100 Minutes Canada-Wide Talk
- 250 MB at 3G speed
- Unlimited International Texts
I have tried different solution such as:
- Check my APN settings
- Power off my phone, remove SIM card ,and wait one minute. Then put SIM card back in and restart.
They did not work. Can anybody help me? Thank you!
@LETIZIA Click here to notify Public Mobile of the problem you are experiencing.
The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

Hope this helps!

Note: Due to the high volume of requests please be patient, it might take a while to get a response.

I have sent a message to the moderators, now we'll just wait. Thank you!

Re: New User text messages not working on 15$ plan

LETIZIA — Thu, 02 May 2019 18:55:38 GMT

@bidzini wrote:
@LETIZIA wrote:
Hopefully they can do something. I found other messages on the community about the same issue and moderators fixed the account.
My boyfriend has the same problem, so you think he should contact the mods privately to get this fixed?
I kinda figured it was a general fix, not an account-per-account fix... Just to be safe I'll tell him to send them a message too!

@bidzini , I have followed @geopublic advice, "Click here to notify Public Mobile of the problem you are experiencing."

Re: New User text messages not working on 15$ plan

MrRTBC — Thu, 02 May 2019 19:45:07 GMT

Me and my wife are both having the same issue.

I have messaged the mods, asking for the solution, but if anyone hears from them in the mean time please post the solution.

Re: New User text messages not working on 15$ plan

Alistairm — Thu, 02 May 2019 21:03:55 GMT

Yep, got the same problem. Yesterday, it was fine. I don't even have voice.

Re: New User text messages not working on 15$ plan

Jbuss — Thu, 02 May 2019 21:08:36 GMT

I cannot text or call. I'm on the $15 plan. Sent a message to the moderator last night, no response.

Re: New User text messages not working on 15$ plan

hanhhuynh — Thu, 02 May 2019 21:21:31 GMT

Same here, yesterday calls / texts were fine. Today is a no go.

Re: New User text messages not working on 15$ plan

DrTrollington — Thu, 02 May 2019 21:22:54 GMT

Have the same issue @CS_Agent.

Re: New User text messages not working on 15$ plan

julia1984 — Thu, 02 May 2019 21:33:01 GMT

A big problem! Yesterday I purchased the $15 plan at Presidents Choice with 100 minutes talk plus unlimted text and 250 mg of data. At the store and last evening the plan worked. Today when I call I received a recording telling me I have only text and must to an add-on to talk. Yet when I go into my account I have talk - 100 minutes!!!

Very, very annoying. I went back to the store where they told me there was nothing they could do. I checked by visa account and the right amount is indicated as paid $17.25!

This is nuts!!! The account says all is fine and paid up but the voice on my phone tells me differently.

What's up???

Re: New User text messages not working on 15$ plan

Big8D — Thu, 02 May 2019 22:32:41 GMT

Have the same issue @Moderator_Team.

Activated last night and worked fine but now nothing works. Help please!!

Re: New User text messages not working on 15$ plan

frozenmelon — Thu, 02 May 2019 22:56:18 GMT

Same problem. Messaged moderators 4 hours ago. No solution. Really bad start to a new relationship.

Re: New User text messages not working on 15$ plan

MathDubois — Thu, 02 May 2019 22:58:32 GMT

Same here... Activated 2 days ago. Pretty bad start

Re: New User text messages not working on 15$ plan

Big8D — Fri, 03 May 2019 00:12:25 GMT

Not good, more than 5 hours no any response from them.

Re: New User text messages not working on 15$ plan

LETIZIA — Fri, 03 May 2019 01:52:08 GMT

@MrRTBC wrote:
Me and my wife are both having the same issue.

I have messaged the mods, asking for the solution, but if anyone hears from them in the mean time please post the solution.

Also the calls don't work... not sure if that happened to you too