topic Re: Wrong usage is displaying in Get Support

Wrong usage is displaying

ntulashyam — Wed, 05 Jan 2022 09:42:58 GMT

HI,

I have always noticed that my online account always displays wrong usage, my Account was reharged on 2nd May 12 AM and its showing 5 minutes of usage , it seems wrong.

Can you guys suggest what shoudl I do? I am not happy with Public mobile and ther is no customer are to raise my concern.

In past, I had recharged for unlimited canada wide talk and even after that unlimited facility on my call , I was not able to dial seevral long distance calls within Canada.

So I feel your system is not transparent.

Re: Wrong usage is displaying

Anonymous — Thu, 02 May 2019 16:43:25 GMT

@ntulashyam

If you're willing to post a screen snip of your overview page then the community might be able to figure out what is happening.

I *suspect* you're meaning data when you mention 5 something's (minutes you say). Data grabs a 5.293mb buffer of data for a period of time.

Being on an unlimited minutes plan you otherwise wouldn't care about 5 minutes.

Re: Wrong usage is displaying

Pizzaeh — Thu, 02 May 2019 16:53:31 GMT

@ntulashyam wrote:
HI,

I have always noticed that my online account always displays wrong usage, my Account was reharged on 2nd May 12 AM and its showing 5 minutes of usage , it seems wrong.

Can you guys suggest what shoudl I do? I am not happy with Public mobile and ther is no customer are to raise my concern.

In past, I had recharged for unlimited canada wide talk and even after that unlimited facility on my call , I was not able to dial seevral long distance calls within Canada.

So I feel your system is not transparent.

@ntulashyam Which plan are you on?

Re: Wrong usage is displaying

ntulashyam — Thu, 02 May 2019 17:21:47 GMT

Curently I have recharged for $15 30 days.

Re: Wrong usage is displaying

ntulashyam — Thu, 02 May 2019 17:23:45 GMT

Thanks for the reply. right now I am on $15 plan for 30 days and I was talking about 5 minutes and not MB.

Few months back, I have recharged for unlimited plan and not now as even after unlimited plan I was nto able to call canada wide so I switched to lower plans.

Thanks

Re: Wrong usage is displaying

ntulashyam — Tue, 18 Jun 2019 14:00:23 GMT

Edited by Stonechucker to remove image with personal information. @ntulashyam, please remove the image from your profile also.

Re: Wrong usage is displaying

Pizzaeh — Thu, 02 May 2019 17:27:41 GMT

@ntulashyam for you privacy, you should blank out your personal details in your messages and screenshots. This is a public forum that is accessible to everyone with an internet connection.

Re: Wrong usage is displaying

Anonymous — Thu, 02 May 2019 17:28:58 GMT

@ntulashyam wrote:

I guess I should have suggested to blank out personal info as I usually do. Alas.

Anyway...yes...there's a problem with this new $15 plan going on currently.

You'll need to send a message to the @Moderator_Team < Click this.

Re: Wrong usage is displaying

Pizzaeh — Thu, 02 May 2019 17:30:43 GMT

@ntulashyam wrote:

When you click View Usage, do you see the call minutes? Check which number they're going to. 5 minutes of calling should be easy enough to track down.

Re: Wrong usage is displaying

geopublic — Tue, 18 Jun 2019 14:02:13 GMT

ntulashyam wrote:
Edited to remove personal information showing in image by stonechucker. @geopublic, please do not qute such information.

@ntulashyamIf you click on the View My Usage link above you will be able to see where the 5 minutes were used. Did you get the new $15 with the unlimited incoming calls and 100 outgoing calls? If not maybe you should schedule a plan change on your next renewal.

As for the Canada wide calling it should allow you to call if it didn't maybe there was a glitch with you account setup that could have been resolved. No need to change plans because it wasn't working.

If you still think that the 5 minutes were charged in error click here. The

link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

Hope this helps!

Re: Wrong usage is displaying

ntulashyam — Fri, 03 May 2019 17:18:13 GMT

Thanks

Re: Wrong usage is displaying

ntulashyam — Fri, 03 May 2019 17:23:03 GMT

Hi,

Can't I change my plan now? I didnt knpow that there is any unlimited incoming call plans, it is the same prive but I think in my plan there is no unlimited imcoming calls.

is there any way to change it now? I tried but its asking for %15+tax again .

Thanks

Re: Wrong usage is displaying

ntulashyam — Fri, 03 May 2019 17:25:32 GMT

Yes, I made a mistake. Can I delete this picture now?

Re: Wrong usage is displaying

Pizzaeh — Fri, 03 May 2019 17:27:35 GMT

@ntulashyam wrote:
Hi,

Can't I change my plan now? I didnt knpow that there is any unlimited incoming call plans, it is the same prive but I think in my plan there is no unlimited imcoming calls.

is there any way to change it now? I tried but its asking for %15+tax again .

Thanks

It's a new plan offered a few days ago. If you change plan immediately, you will be charged for the new plan and there are no pro-rating for the fees you already paid. However, if you schedule the plan 'Change on next renewal date' you will get that plan on the next renewal date and you won't be charged unitl then.

Re: Wrong usage is displaying

geopublic — Fri, 03 May 2019 17:28:26 GMT

@ntulashyam wrote:
Hi,

Can't I change my plan now? I didnt knpow that there is any unlimited incoming call plans, it is the same prive but I think in my plan there is no unlimited imcoming calls.

is there any way to change it now? I tried but its asking for %15+tax again .

Thanks

@ntulashyamThat's a fairly new plan that was recently announced. The best way to do it to login into your selfserve account and see if you can schedule a plan change to take effect on your next renewal. If it allows you to select it it means that you are currently on the $15 plan without the unlimited incoming minutes.

Re: Wrong usage is displaying

Pizzaeh — Fri, 03 May 2019 17:29:33 GMT

@ntulashyam wrote:
Yes, I made a mistake. Can I delete this picture now?

Yes, in that post, click the three dots to the top right of your post, then click 'Edit Reply', then remove the picture.

Re: Wrong usage is displaying

Anonymous — Fri, 03 May 2019 17:36:40 GMT

@Pizzaeh wrote:
@ntulashyam wrote:
Yes, I made a mistake. Can I delete this picture now?
Yes, in that post, click the three dots to the top right of your post, then click 'Edit Reply', then remove the picture.

@ntulashyam

And then go into your profile and remove it from there too.

Re: Wrong usage is displaying

ntulashyam — Tue, 18 Jun 2019 13:55:35 GMT

I have checked it today again and even for incoming calls are getting deducted from my minutes however, incoming calls are free in my current plan.

So my observation was right and is right that there is serious issue in the way you public mobile is deducting minutes, I wan to know the exact call details for which my minutes are getting deducted

Re: Wrong usage is displaying

Triguy — Tue, 18 Jun 2019 14:07:25 GMT

Contact a moderator for assistance.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong usage is displaying

stonechucker — Tue, 18 Jun 2019 14:16:04 GMT

@ntulashyam, what specific plan are you on now? Incoming calls are deducted on the $10 plan, but not on the current $15 plan. If you're on the old $15 plan (start of May), you will have incoming calls reduce your number of available calls.

You may still need to update to the current $15 plan.