topic Re: Call or text not working (was working fine earlier today) in Get Support

Call or text not working (was working fine earlier today)

xchoo — Wed, 05 Jan 2022 09:42:33 GMT

Hi! So I activate my sim card yesterday (am on the $15 plan, auto-pay), and it was working fine yesterday. But I just tried to send a text and to call someone and I get "text is note included in your plan" or the "sorry, talk is not included in your current plan" voice message.

I've tried doing to suspend & resume plan under "lost/stolen phone", and that seemed to have not worked. Anything else I can try?

Re: Call or text not working (was working fine earlier today)

Klane — Thu, 02 May 2019 05:47:21 GMT

I have had this problem too !

Try restarting the phone, if the problem persits private message the mods.

(click on the envelope icon in your community post and tag Moderators_Team)

Re: Call or text not working (was working fine earlier today)

Alex888 — Thu, 02 May 2019 06:03:01 GMT

@xchoo @Klane What is your account status Active, Suspended, or Expired? When is your next/last renewal dates?

Re: Call or text not working (was working fine earlier today)

sunflowershine — Thu, 02 May 2019 07:17:58 GMT

@xchoo wrote:
Hi! So I activate my sim card yesterday (am on the $15 plan, auto-pay), and it was working fine yesterday. But I just tried to send a text and to call someone and I get "text is note included in your plan" or the "sorry, talk is not included in your current plan" voice message.

I've tried doing to suspend & resume plan under "lost/stolen phone", and that seemed to have not worked. Anything else I can try?

@xchoo It could be sometimes wrong in PM side. I would send a private message to Moderator_Team instead. You can click on the envelop icon and send to "Moderator_Team". They will be reply within 2 days.

Re: Call or text not working (was working fine earlier today)

xchoo — Thu, 02 May 2019 11:15:51 GMT

@Alex888 My account is active, and the last renewal date was May 1st.

Re: Call or text not working (was working fine earlier today)

Dlwalsh — Thu, 02 May 2019 11:59:03 GMT

Same issue here

Renewal was May 1st I changed plans , worked fine yesterday and today I can't do anything

It seems to be a wide spread problem with no solution yet

I contacted a moderator but haven't heard anything back from them

Re: Call or text not working (was working fine earlier today)

loves_tweet — Thu, 02 May 2019 12:04:05 GMT

same here...as of 2 days ago i am unable to call unless it's a toll free number. It says that i am unable to call long distance...meanwhile I'm trying to call within Canada....so I am still waiting to hear from a mod since yesterday which is over 24hrs...good luck!

Re: Call or text not working (was working fine earlier today)

Dlwalsh — Thu, 02 May 2019 12:07:23 GMT

My daughter is on PM and hers worked this morning I got her to try before she left for school

Still waiting on a response from the support team

This is ridiculous

Re: Call or text not working (was working fine earlier today)

loves_tweet — Thu, 02 May 2019 12:08:20 GMT

it's horrible business!!!! how can we rely on them when so many ppl are having the same issues???

Re: Call or text not working (was working fine earlier today)

Dlwalsh — Thu, 02 May 2019 12:14:00 GMT

Completely agree!!!!

Re: Call or text not working (was working fine earlier today)

Andrew55 — Thu, 02 May 2019 12:37:57 GMT

Same boat here just stopped working the other day out of no where phone just says emergency calls only got to love this I barely got one month of problem free use after a whole nightmare of trying to activate

Re: Call or text not working (was working fine earlier today)

michal1 — Thu, 02 May 2019 12:48:31 GMT

I have the same issue. No texts or calls. Says my plan has no texting or calling.

Re: Call or text not working (was working fine earlier today)

bang886 — Thu, 02 May 2019 13:42:37 GMT

I am also experiencing this issue as well. No call or text on the $15 plan.

Re: Call or text not working (was working fine earlier today)

bidzini — Thu, 02 May 2019 16:35:11 GMT

Same here!

Tried to text/call this morning and it wasn't working.

Just activated my $15 plan a few days ago, and it's already broken...

Re: Call or text not working (was working fine earlier today)

Andrew55 — Thu, 02 May 2019 19:40:52 GMT

So has any even heard what happened or heard anything from the moderators I messaged them yester still haven't heard anything

Re: Call or text not working (was working fine earlier today)

xchoo — Fri, 03 May 2019 02:29:30 GMT

Nope. I'm still waiting on a reply from the Moderators. And my account is still not working right. 😞

Re: Call or text not working (was working fine earlier today)

tazzy_s — Fri, 03 May 2019 02:39:54 GMT

It may be possible that you may have blasted through your plan pretty quickly. Check your usage on self serve for a breakdown.

Re: Call or text not working (was working fine earlier today)

tazzy_s — Fri, 03 May 2019 02:40:46 GMT

Re: Call or text not working (was working fine earlier today)

tazzy_s — Fri, 03 May 2019 02:42:33 GMT

Another quick question. Did you turn on Airplane Mode or turn off cellular data? Check your control center/settings. Turning off cellular data will kill off the ability to make calls or text quickly

Re: Call or text not working (was working fine earlier today)

tazzy_s — Fri, 03 May 2019 02:44:13 GMT

What device do you have?