topic Re: Transfering/porting a number in Get Support

Transfering/porting a number

Jhs — Wed, 05 Jan 2022 09:42:33 GMT

Just hooked my daughter up with Public. This is the erd phone I have transfered to Public. I never had a problem porting our numbers until this one. When I try to do it I keep getting a generic error message. Help!?

Re: Transfering/porting a number

meocon — Wed, 02 May 2018 00:09:45 GMT

You should try another your credit card when you're trying to sign up. If it's still a problem,

I recommend you send a private message to the moderator team and ask them to investigate. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

Re: Transfering/porting a number

Luddite — Wed, 02 May 2018 00:34:59 GMT

Suggest you start over from the beginning after clearing your browser's cache, and using incognito mode, or even a different browser. Also, turn off any ad/popup blocker.

If your are still stuck, click this: message to moderators to send a private message to the moderator team with the SIM number, email address for the account, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET).

You may also find it less risky to request a new number until the account is fully activated. After which you can login to the account and click Change Number to get to the transfer section.

Re: Transfering/porting a number

Marchibald — Wed, 02 May 2018 00:40:25 GMT

I had the same issue. You only need to provide 1 bold info, and 1 of the other. So I can't remember the page. Remember to click the box where it says you're authorized to switch the #. I found the account # kept being rejected so try not using that one. Just the device #, and phone #. Be patient, and good luck. Hope it works

Re: Transfering/porting a number

wetcoaster — Wed, 02 May 2018 00:41:15 GMT

@meocon wrote:
You should try another your credit card when you're trying to sign up. If it's still a problem,
I recommend you send a private message to the moderator team and ask them to investigate. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.
Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.

@meocon

@Jhswas asking about porting problems? I don't see the connection to the credit card...

@Jhs

Assuming that you have been able to set up the account, clearing the browser cache / using a different browser / incognito mode would be my place to start.

Then click "I'm authorized" first before putting in phone number and account number only (assuming that the current provider does have account numbers: you have to call ChatR for theirs, SpeakOut goes by IMEI and account PIN, etc ).

If it still doesn't work it's likely time to ask for assistance from the moderator team (use links provided above)

Re: Transfering/porting a number

meocon — Wed, 02 May 2018 00:46:26 GMT

@wetcoaster I have this issue before I tried many times but don’t know what’s going (clear cache, use different web browsers, etc...) but the issue was still there and then I tried to use another my credit card don’t know how IT WORKS 🙂 so that’s why im sharing here

Re: Transfering/porting a number

Marchibald — Wed, 02 May 2018 01:07:52 GMT

I transferred in the middle of my plan as I was just testing the waters. I didn't need a credit card as I was already using an active account.

Re: Transfering/porting a number

meocon — Wed, 02 May 2018 01:10:58 GMT

@Marchibald So did you try to port another number within 30days? If yes, that’s why you cannot port another number. As far as I know you just can change a phone number for once a month only.

Re: Transfering/porting a number

Marchibald — Wed, 02 May 2018 01:22:23 GMT

I was successful. It just took several attempts as it wasn't accepting my account #. It finally worked just using my name and s/n #

Re: Transfering/porting a number

Jhs — Wed, 02 May 2018 01:45:28 GMT

I was able to port number. I am able to send and receive texts, make an out going call but when someone tries to call me a message tells them i amnot available?

Re: Transfering/porting a number

Marchibald — Wed, 02 May 2018 02:01:45 GMT

How long ago did you do it? It took about an hour or so for all features to kick in. They say 3, but it was less than that for me.

Re: Transfering/porting a number

matbasm — Wed, 02 May 2018 02:11:46 GMT

@Jhs, if you are able to receive texts to the ported number, that means that the port has gone through. Have you tried restarting the phone? If this doesn't clear up on its own, within a few hours, I suggest you send a private message to the moderator team to get them to look into it for you. The moderators will be back on-line at 9AM (EST).

Click here to send the moderators team a private message.
Information regarding the moderators team can be found by following this link.

Re: Transfering/porting a number

Marchibald — Wed, 02 May 2018 02:30:54 GMT

That's not 100% true. Mine was the same texts came 1st but calls were not going through. Took about a hour for all features, but I agree text is defibarely a sign the port was successful

Re: Transfering/porting a number

Jhs — Wed, 02 May 2018 13:56:37 GMT

I have turned the phone off many times - still no one can call me. Text and out going calls working fine. I am new to public. Sent Mods a message last night how long does it normally take for them to respond?

Re: Transfering/porting a number

Marchibald — Wed, 02 May 2018 14:00:48 GMT

Has your problem resolved itself? I believe the mods will get back to you fairly quickly during typical business hours.

Re: Transfering/porting a number

Mary_M — Wed, 02 May 2018 14:26:14 GMT

Hey @Jhs,

thank you for your patience!

I've looked into the port request and it actually failed due to the wrong details being provided. Don't worry, I'll help you get it completed but I will need some details. Can you please check your private messages for my reply ? 🙂

Cheers,

Mary

Re: Transfering/porting a number

Jhs — Wed, 02 May 2018 15:17:58 GMT

Re: Transfering/porting a number

srlawren — Wed, 02 May 2018 16:45:41 GMT

@Jhs that means the port failed. You need to follow @Mary_M's directions to resolve it .

Re: Transfering/porting a number

Mary_M — Wed, 02 May 2018 16:49:48 GMT

everything has been resolved @srlawren, thank you for chiming in 🙂

Re: Transfering/porting a number

Cgfitzhe1982 — Wed, 02 May 2018 22:21:40 GMT

Which carrier are you porting the # from?

Is the account name on public the same account number on the company you are porting from?

some carriers will deny the port if the account name doesn’t match (I used to work for Rogers/Fido once upon a time)