topic Re: Cannot use data in Get Support

Cannot use data

Sylviaxmy — Wed, 05 Jan 2022 09:42:28 GMT

I add dollars to my account but I still cannot use the data or go on the internet. I don’t know what happens.

Re: Cannot use data

Tony8 — Thu, 02 May 2019 04:13:26 GMT

What plan do you have? Is your data turned on? Do you see "4g" or "LTE" next to the signal bars on your phone? (with wifi off)

Re: Cannot use data

Anonymous — Thu, 02 May 2019 04:13:40 GMT

@Sylviaxmy wrote:
I add dollars to my account but I still cannot use the data or go on the internet. I don’t know what happens.

If your service is Active status then looking further down into the data & add-ons area...do you see a line about the quantity of data?

If not then you've consumed it all.

Did you ever have data working with this service AND this phone?

Re: Cannot use data

Metal1967 — Thu, 02 May 2019 04:16:33 GMT

@Sylviaxmy wrote:
I add dollars to my account but I still cannot use the data or go on the internet. I don’t know what happens.

@Sylviaxmy

Did you buy the correct addon?...not aroaming data addon by mistake?..it happens....

**edit...doesnt mention addon...long day..😀

Re: Cannot use data

lucysong010 — Thu, 02 May 2019 13:39:57 GMT

Hi,

Did you add Public Mobile APN in your mobile network settings?

Re: Cannot use data

jjsg76 — Thu, 02 May 2019 14:53:14 GMT

I had the same problem. It was the APN settings. Follow this link, I think it should help.

For Android:

https://help.whistleout.ca/hc/en-ca/articles/115015507048-How-do-I-configure-APN-settings-for-my-Android-on-Public-Mobile-

For IOS:

https://www.google.com/amp/s/apn-canada.gishan.net/en/apn/public-mobile/ios%3famp=1

Hope this helps.

Re: Cannot use data

srlawren — Thu, 02 May 2019 15:59:06 GMT

@Sylviaxmy wrote:
I add dollars to my account but I still cannot use the data or go on the internet. I don’t know what happens.

@Sylviaxmy did you literally only add funds to your account? What were you TRYING to do? Were you trying to buy a data add-on? If so, there is a second step it sounds like you may not have completed. See here: HOWTO: Purchasing Add-ons. OR, were you trying to renew your plan early? If so, you will need to contact the moderator team via private message to make the request. See here for how: How to Get Help - Community