topic Re: plan charged while oversees in Get Support

Re: plan charged while oversees

mys616 — Wed, 05 Jan 2022 09:42:17 GMT

What is the best course of action if we forgot to cancel the auto pay function and the user will be gone for another two months. We were charged yesterday and I'm looking for any solution to remedy this

Re: plan charged while oversees

mys616 — Mon, 30 Apr 2018 23:55:18 GMT

@CS_Agent

Re: plan charged while oversees

LEGO — Tue, 01 May 2018 00:33:58 GMT

@mys616 It would be faster if you contact a Moderator_Team through a private message, they might help you!
Here is the link: click here
In your message, please provide your name, Public Mobile phone number, and PIN.
Good luck!

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Re: plan charged while oversees

LEGO — Tue, 01 May 2018 00:37:12 GMT

You may ask that this charge be applied after the user comes back from the trip.

Re: plan charged while oversees

will13am — Tue, 01 May 2018 00:49:21 GMT

Since Public Mobile is a prepaid service, there's little in the way of official recourse. As suggested give the moderator team a private message and see if they will offer some goodwill. Good luck.