topic no service in Get Support

no service

Kid8181 — Wed, 05 Jan 2022 09:42:13 GMT

Hey good afternoon,

I am just wondering why I would have no service. I had lost my iphone and was trying to find it, could not find it, swiched iphones got a new sim card and I have no service.

Any ideas what I can do about this🙄

My acount is active and paid, (so it says on my account)

Thanks

Kid8181

Re: no service

kelvarnsen — Wed, 01 May 2019 23:05:01 GMT

Is it a location thing? The service in the building I work in is bad, to the point where if my phone is on the right of my computer I can get calls, but on the left, calls don't come through.

Re: no service

buchaneer52 — Wed, 01 May 2019 23:13:54 GMT

Some clarification is needed. Was the phone that you lost on Public Mobile? The account that is active and paid, is that the same account that the new iPhone and new SIM card are on? Did you change the SIM card info on your account i.e. did you activate the new SIM card on your account?

Re: no service

sulagok — Wed, 01 May 2019 23:26:18 GMT

Hi, did you go on your self serve account to register the new SIM card already?

If you've done that and still not receiving service, try toggle on lost phone on and off and see if anything changes.

Otherwise, try and contact the moderators to complain.

Re: no service

Kid8181 — Thu, 09 May 2019 18:52:10 GMT

Hi there, kid8181 here just wanted to say,

THANK YOU to all those who replied to my posting, and yes, I neglected to change over my new sim to my new phone. Total brain fart, on my part.

Special thanks to buchaneer 52 who enabled the face in palm gesture😄

You all have a great day and thx again

Kid