topic Frequently show no service in Get Support

Frequently show no service

Li_Wang — Wed, 05 Jan 2022 09:42:12 GMT

I signed on one month plan a week ago, but my phone frequently shows no service , even a couple of times a day, quite often when I wanted to use it, it shows no services, is there anyone knows what is going on?

Re: Frequently show no service

Tony8 — Wed, 01 May 2019 22:50:10 GMT

Hi, are you in an area with poor or weak Telus service reception? Was your old provider on the Telus or Rogers network?

Re: Frequently show no service

Triguy — Wed, 01 May 2019 22:50:37 GMT

There were service related issues last week but they have been resolved. Try using another phone if you have one or switch slot if you have a second one.

You could try putting a small piece of tape over the SIM card to improve the connection. If you are still having issues then you may need to contact a moderator https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Frequently show no service

buchaneer52 — Wed, 01 May 2019 22:57:10 GMT

When this happens, does the service return eventually or do you have to do something to your phone e.g. reboot?

Re: Frequently show no service

surreyboz — Wed, 01 May 2019 23:01:35 GMT

@buchaneer52 wrote:
When this happens, does the service return eventually or do you have to do something to your phone e.g. reboot?

Not saying this will solve your issue perhaps it's your phone that could be the culprit but it's always a good idea to reboot your phone. I personally do it at least once in a 24 hour period

Re: Frequently show no service

Li_Wang — Wed, 01 May 2019 23:18:25 GMT

Yes, it does come back itself

Re: Frequently show no service

Li_Wang — Wed, 01 May 2019 23:20:13 GMT

Thank you all for the response

Re: Frequently show no service

Li_Wang — Wed, 01 May 2019 23:21:35 GMT

I think I am in an area with good reception

Re: Frequently show no service

buchaneer52 — Wed, 01 May 2019 23:22:53 GMT

What make and model of phone do you have? Who was your previous service provider? Did you have any problems with loss of service with your previous provider or with this particular phone?