topic Re: iPhone 6s sim not supported in Get Support

iPhone 6s sim not supported

Debbk — Wed, 05 Jan 2022 09:42:09 GMT

Hi I have a iPhone 6s I put in the imei it said it was compatible it’s saying sim not supported why is this I just bought the phone

Re: iPhone 6s sim not supported

geopublic — Wed, 01 May 2019 22:26:36 GMT

@Debbk wrote:
Hi I have a iPhone 6s I put in the imei it said it was compatible it’s saying sim not supported why is this I just bought the phone

@DebbkYou phone is locked to another provider and it needs to be unlocked. Another customer is having a similar issue. Click here for more info.

Re: iPhone 6s sim not supported

Debbk — Wed, 01 May 2019 22:29:10 GMT

It’s unlocked and when I check on public mobile it said it was compatible

Re: iPhone 6s sim not supported

Debbk — Wed, 01 May 2019 22:33:00 GMT

I have no access to this apn setting it says sim not supported

Re: iPhone 6s sim not supported

Pizzaeh — Wed, 01 May 2019 22:37:34 GMT

@Debbk wrote:
I have no access to this apn setting it says sim not supported

@Debbk , @geopublic is correct, the SIM not supported message means the phone is locked. Where did you purchse the phone from another carrier, or Apple store? You will have to ask them to unlock it. It is free to unlock.

Re: iPhone 6s sim not supported

Debbk — Wed, 01 May 2019 22:41:02 GMT

Sorry yea the phone is locked bell is unlocking it now. So after can just instert my sim and it will work. Or do I need to follow the apn steps after for my data to connect

Re: iPhone 6s sim not supported

Pizzaeh — Wed, 01 May 2019 22:44:39 GMT

@Debbk wrote:
Sorry yea the phone is locked bell is unlocking it now. So after can just instert my sim and it will work. Or do I need to follow the apn steps after for my data to connect

No harm in trying to insert it and seeing if it works. If not, then take a look at the APN settings here. Good luck.

Re: iPhone 6s sim not supported

surreyboz — Wed, 01 May 2019 22:51:25 GMT

@Debbk wrote:
Hi I have a iPhone 6s I put in the imei it said it was compatible it’s saying sim not supported why is this I just bought the phone

In order for a Phone to work on a certain network two things must be met. In your case only one thing was met.

1) Compatible (in your case yes it is compatible)

2) Unlocked (in your case this condition was not met because your phone is locked)

Re: iPhone 6s sim not supported

stonechucker — Wed, 01 May 2019 23:59:59 GMT

@Debbk , connecting the iPhone to. ITunes and getting the carrier settings updated will help.

APN settings are locked on an iPhone, the Carrier settings from Telus or Public Mobile does the trick here.