topic Re: help to activate to public mobile in Get Support

help to activate to public mobile

niitsit — Wed, 05 Jan 2022 09:41:57 GMT

I set up my account monday afternoon an everything seems ok. I still get unregistered sim and no connection. Have transfered my landline to public mobile will this take long

Re: help to activate to public mobile

ZfromVanC — Wed, 01 May 2019 21:32:55 GMT

Land lines can take up to ~~48 hours~~ 3 business days. If it goes longer than that, contact a Moderator for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Depending on how busy they are it can be a while to hear back from them.

Re: help to activate to public mobile

Alex888 — Wed, 01 May 2019 21:02:34 GMT

@niitsit @ZfromVanC Porting from landline to cell can take up to 10 days to complete.

Re: help to activate to public mobile

ZfromVanC — Wed, 01 May 2019 21:32:23 GMT

@Alex888

from the Knowledge base:

"When you transfer a landline number, the process can take up to 3 business days."

So I guess we were both wrong.

Re: help to activate to public mobile

Alex888 — Wed, 01 May 2019 22:31:37 GMT

@ZfromVanC That's what is says there, but others have commented that it can take 10 days.

Re: help to activate to public mobile

stonechucker — Wed, 01 May 2019 23:32:08 GMT

Yes, as stated, landline and VoIP accounts do take longer. Old carrier may delay things, as Bell has been reported to contact the client to try to keep them.

3 business day is a good estimate and I wouldn’t say the knowledge base is wrong. The past Easter weekend, the number of calendar days would have been 7 in Ontario due to the possible 4 day weekend.

Re: help to activate to public mobile

buchaneer52 — Wed, 01 May 2019 23:38:34 GMT

"I still get unregistered sim and no connection" If your SIM is unregistered then you won't be able to set up your account. What message do you get when you enter your SIM number?