topic Re: unlimited incoming - Not showing in plan details in Get Support

Unlimited incoming minutes - not showing in plan details

charsi — Wed, 05 Jan 2022 09:41:52 GMT

I joined public mobile yesterday on the $15/month plan.

The "Unlimited Incoming Minutes" is the main reason I signed up. But on my account page this is not listed as part of my plan -

Is it still included in the plan?

How are international incoming calls charged?

This is the plan I think I signed up for -

Re: unlimited incoming - Not showing in plan details

lheintzman — Wed, 01 May 2019 18:54:26 GMT

All incoming calls are free on all accounts, regardless of where in the world they originate. However, if the caller leaves a voicemail, the time you use for message retrieval will count against your minutes

Re: unlimited incoming - Not showing in plan details

Anonymous — Wed, 01 May 2019 18:56:32 GMT

@charsi wrote:
Hi
I joined public mobile yesterday on the $15/month plan.

The "unlimeted incoming" is the main reason I signed up. But on my account page this is not listed as part of my plan -

Is it still included in the plan?

How are international incoming calls charged?

This is the plan I think I signed up for -

Call this number from another phone and refresh the page and see if the 100 minutes adds 1. Then hang up. Refresh the page. See if there's any change.

Re: unlimited incoming - Not showing in plan details

charsi — Wed, 01 May 2019 19:01:33 GMT

@lheintzman wrote:
All incoming calls are free on all accounts..

On the plans page only this plan is listed as having unlimited incoming. Are you sure it is free on all plans?

Re: unlimited incoming - Not showing in plan details

will13am — Wed, 01 May 2019 19:11:23 GMT

@charsi, go into the self serve account, do a plan change and see if you can locate the $15 plan with the unlimited incoming calls feature. If you see it, select it and apply the change on the next renewal. Compare the current plan to the new plan and see if the additional feature is displaying properly. If not, then the issue needs to be taken up with the moderator team.

Edit: I just tried making a plan change and it seems like there is at least a reporting glitch in the system. The only $15 plan available for selection is the new one with unlimited incoming calls. When I selected it, the pop up shows the correct plan features. After selecting the plan choosing the option to make the change effective on the next renewal, going back into the change plan screen shows the old $15 plan queued up in the system. The unlimited incoming calls feature is dropped. This could be just a notification glitch. It is conceivable the plan does not have unlimited incoming calls. I would contact the moderator team and have them look into the situation. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: unlimited incoming - Not showing in plan details

Anonymous — Wed, 01 May 2019 19:02:14 GMT

@charsi wrote:
On the plans page only this plan is listed as having unlimited incoming. Are you sure it is free on all plans?

There are two plans with limited minutes. The $10 plan with 50 total and the $15 plan with 100 outgoing. The new $15 plan as of yesterday *should* be unlimted incoming like the rest of the plans (except the $10).

Re: unlimited incoming - Not showing in plan details

charsi — Wed, 01 May 2019 19:03:29 GMT

I did a plan change to the plan with $15 plan with unlimited incoming. Clicked on plan details for the upcoming change and it looks exactly the same as my current plan again!

Guess they need to update the plan details to include this.

Re: unlimited incoming - Not showing in plan details

Anonymous — Wed, 01 May 2019 19:04:08 GMT

@will13am wrote:
@charsi, go into the self serve account, do a plan change and see if you can locate the $15 plan with the unlimited incoming calls feature. If you see it, select it and apply the change on the next renewal. Compare the current plan to the new plan and see if the additional feature is displaying properly. If not, then the issue needs to be taken up with the moderator team.

I did a test future plan change and then went back to see what it showed and it said nothuing about unlimited incoming. Other plans probably don't provide a line saying unlimited so maybe that's normal. So that's why I suggested to the OP to do a test.

Re: unlimited incoming - Not showing in plan details

lheintzman — Wed, 01 May 2019 19:14:31 GMT

@charsi wrote:
@lheintzman wrote:
All incoming calls are free on all accounts..

On the plans page only this plan is listed as having unlimited incoming. Are you sure it is free on all plans?

Yes, I'm sure. Actually doubt there's any Canadian carrier that charges for incoming calls, but if you know of one, and the circumstances under which the charges are applied, this would be a good forum to share the info. Always happy to learn..

Re: unlimited incoming - Not showing in plan details

Anonymous — Wed, 01 May 2019 19:19:03 GMT

@lheintzman wrote:
@charsi wrote:
@lheintzman wrote:
All incoming calls are free on all accounts..

On the plans page only this plan is listed as having unlimited incoming. Are you sure it is free on all plans?
Yes, I'm sure. Actually doubt there's any Canadian carrier that charges for incoming calls, but if you know of one, and the circumstances under which the charges are applied, this would be a good forum to share the info. Always happy to learn..

I don't know where you get this level of certainty. The $10 plan is 50 minutes total for all incoming and outgoing calls. The new $15 plan has only just started to allow unlimited incoming. But it seems it's not saying so. I'm still wanting the OP to test it but they seem content with the solution they got.

Re: unlimited incoming - Not showing in plan details

computergeek541 — Wed, 01 May 2019 19:20:58 GMT

@lheintzman wrote:
All incoming calls are free on all accounts, regardless of where in the world they originate. However, if the caller leaves a voicemail, the time you use for message retrieval will count against your minutes

Unforntuately, that is not the case. While it is true that is doesn't matter where the call is coming from, incoming calls are count the same as any other call.

Re: unlimited incoming - Not showing in plan details

lheintzman — Wed, 01 May 2019 19:25:07 GMT

@Anonymous wrote:
I don't know where you get this level of certainty. The $10 plan is 50 minutes total for all incoming and outgoing calls. The new $15 plan has only just started to allow unlimited incoming. But it seems it's not saying so. I'm still wanting the OP to test it but they seem content with the solution they got.

The level of certainty comes from having my brain partly turned off. I *think* I've finally clued into the idea that the OP was concerned about consuming part of his 100 minutes, not just charges that might incur. One of those days.

Re: unlimited incoming - Not showing in plan details

computergeek541 — Wed, 01 May 2019 19:25:33 GMT

@lheintzman wrote:
@charsi wrote:
@lheintzman wrote:
All incoming calls are free on all accounts..

On the plans page only this plan is listed as having unlimited incoming. Are you sure it is free on all plans?
Yes, I'm sure. Actually doubt there's any Canadian carrier that charges for incoming calls, but if you know of one, and the circumstances under which the charges are applied, this would be a good forum to share the info. Always happy to learn..

All Canadian carriers charge for incoming calls. I'm not sure where you heard otherwise. There have been some plans that include incoming calls (or even unlimtied calls), but if the plan isn't advertised as including it, incoming calls are counted no different than any other phone call.

Re: unlimited incoming - Not showing in plan details

Pizzaeh — Wed, 01 May 2019 19:27:06 GMT

@lheintzman wrote:
@charsi wrote:
@lheintzman wrote:
All incoming calls are free on all accounts..

On the plans page only this plan is listed as having unlimited incoming. Are you sure it is free on all plans?
Yes, I'm sure. Actually doubt there's any Canadian carrier that charges for incoming calls, but if you know of one, and the circumstances under which the charges are applied, this would be a good forum to share the info. Always happy to learn..

@lheintzman Whoa, that's not the case. Unless the plan says unlimited talk, or in the case of the modified $15 plan unlimited incoming, it is not free unlimited incoming for all accounts.

Re: unlimited incoming - Not showing in plan details

Anonymous — Wed, 01 May 2019 19:27:28 GMT

@lheintzman wrote:
@Anonymous wrote:
I don't know where you get this level of certainty. The $10 plan is 50 minutes total for all incoming and outgoing calls. The new $15 plan has only just started to allow unlimited incoming. But it seems it's not saying so. I'm still wanting the OP to test it but they seem content with the solution they got.
The level of certainty comes from having my brain partly turned off. I *think* I've finally clued into the idea that the OP was concerned about consuming part of his 100 minutes, not just charges that might incur. One of those days.

Indeed. It's just that you said it twice...so something had to be said 🙂

Re: unlimited incoming - Not showing in plan details

charsi — Wed, 01 May 2019 19:28:18 GMT

@lheintzman wrote:The level of certainty comes from having my brain partly turned off. I *think* I've finally clued into the idea that the OP was concerned about consuming part of his 100 minutes, not just charges that might incur. One of those days.

Haha. No worries. I thought you were also unfamiliar with the idea of incoming calls being charged.

USA and Canada are on a different planet with how they charge these. Rest of the world incoming calls being free is taken for granted.

Re: unlimited incoming - Not showing in plan details

lheintzman — Wed, 01 May 2019 19:30:16 GMT

@Anonymous wrote:
Indeed. It's just that you said it twice...so something had to be said 🙂

And you did it well. Thank you.

Re: unlimited incoming - Not showing in plan details

Anonymous — Wed, 01 May 2019 19:31:14 GMT

@charsi wrote:
@lheintzman wrote:The level of certainty comes from having my brain partly turned off. I *think* I've finally clued into the idea that the OP was concerned about consuming part of his 100 minutes, not just charges that might incur. One of those days.
Haha. No worries. I thought you were also unfamiliar with the idea of incoming calls being charged.
USA and Canada are on a different planet with how they charge these. Rest of the world incoming calls being free is taken for granted.

So since you're still around...are you interested in doing the test I suggested? No obligation obviously but I know I'm curious.

Re: unlimited incoming - Not showing in plan details

charsi — Wed, 01 May 2019 19:34:14 GMT

@Anonymous wrote:
So since you're still around...are you interested in doing the test I suggested? No obligation obviously but I know I'm curious.

I already did!

Signed up for plan change. Then went into the details for the new plan. Same as what I have now.

Re: unlimited incoming - Not showing in plan details

Pizzaeh — Wed, 01 May 2019 19:32:52 GMT

You know @lheintzman might be on to something as part of future changes. If Public Mobile offered that feature across the board, how attractive would their plans be then? Hmmmmmmm.....probably never going to happen, but what the heck, just put it out there.