topic Re: Service suspended while on auto pay in Get Support

Service suspended while on auto pay

adriano — Wed, 05 Jan 2022 09:41:50 GMT

My service was suspended today while i have had auto-pay enabled.
This is pretty frustrating as I have set up auto-pay specifically to avoid a situation like this. I have had auto-pay enabled for over a year and never had a problem.

I never even recieved a notification by public mobile through sms that this was even happening. As a consumer, you shouldn't be penalized for public mobile screwing up something in their backend in-regards to auto-renewel. Any suggestions. I just reached out to the mods but no idea when I would end up getting a response.

Re: Service suspended while on auto pay

Anonymous — Sun, 29 Apr 2018 15:20:36 GMT

@adriano, If you have sent a private message to the mods, that's all you can do for now. Just wait until they get back to you. It is usually within a couple of hours.

Re: Service suspended while on auto pay

Cangirl71 — Sun, 29 Apr 2018 15:35:44 GMT

I am in a similar situation.

My auto payment did not go through and on top of that my credit card needed to be updated due to expiration. I’ve tried updating the card to a current credit card, tried calling to make a payment to *611, called Visa to confirm PM is not blocked for some reason, and private messaged the Mod Team. No service now for a day

Lesson learned...make a top up payment prior to auto renew for it to draw from. Not how I wanted it to work however I still see value with PM. My plan works well (when it’s rolling) for a good rate.

Hooe we both get connectivity again soon

Re: Service suspended while on auto pay

Cangirl71 — Sun, 29 Apr 2018 15:37:28 GMT

Sent my private message yesterday...no response yet.

Im reluctant to send another as that just fills the que with multiple requests for the same issues. 😩

Re: Service suspended while on auto pay

cecile — Sun, 29 Apr 2018 18:42:59 GMT

Hi, I just had the same issue. Had to cancel my debit card for an unrelated issue and when changing my autopay for my credit it wouldn't update nor accept teh payment. It says I have enough balance when I don't. So i just registered on the community but don't know how that works. How/who do you contact the moderators?

Re: Service suspended while on auto pay

Luddite — Sun, 29 Apr 2018 19:06:38 GMT

@cecile Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET).

Re: Service suspended while on auto pay

eatdimsum — Sun, 29 Apr 2018 20:09:16 GMT

Same problem over here. Really frustrating - like OP said, you'd think auto-pay should avoid service interruptions like this. Sent a PM to mods over 5 hours ago with no response. What an embarrassment.

PM just started a "invite your friends to PM and get $1/mo" campaign ... yeahhh ... imagine telling your friends, "Public Mobile is great .. oh, except sometimes when their system doesn't renew your plan properly you'll lose service for a day or so or until a moderator responds to your private forum message."

Re: Service suspended while on auto pay

eatdimsum — Sun, 29 Apr 2018 20:13:55 GMT

Same problem over here. Really frustrating - like adriano said, you'd think auto-pay should avoid service interruptions like this. Sent a PM to mods over 5 hours ago with no response. What an embarrassment.

Re: Service suspended while on auto pay

will13am — Sun, 29 Apr 2018 21:14:17 GMT

Strange that there is so much autopay problems this weekend. I just renewed a day ago. All went well, I even got the sms informing me that everything went through fine. The real test of course is the uninterrupted service.

Re: Service suspended while on auto pay

carolina — Wed, 02 May 2018 12:06:59 GMT

I got the same message too. But I didn't change my credit card info. And i even got the automatic text msg (SIM) reminding me to my payment is due if you are auto pay disregard. which i been doing since i start using publicmobile.

i dont want to get penalize and i want to able to use my phone/data service.

Re: Service suspended while on auto pay

stonechucker — Wed, 02 May 2018 12:31:07 GMT

@carolina, there will be no financial penalty, however the lack of service is penalty enough I suppose. Hope this is resolved quickly for you.

Re: Service suspended while on auto pay

CS_Agent — Wed, 02 May 2018 13:05:34 GMT

@carolina Hi there!

Sorry for the trouble, for assistance, can you please send us a private message on the online community along with your phone# and PIN#? Thank you!