topic Re: Voucher not working in Get Support

Voucher not working

syoung_george — Wed, 05 Jan 2022 09:41:45 GMT

I purchased a voucher yesterday and when I enter the voucher number I keep getting an invalid error message. I also dialed the *611 number and same issue. I cant get a refund at the store where I purchased it at...

Please help. This is a work phone.

Re: Voucher not working

pasvac — Sun, 29 Apr 2018 14:40:20 GMT

Please send a private message to @CS_Agent

i'm not a moderator

Re: Voucher not working

Anonymous — Sun, 29 Apr 2018 14:50:01 GMT

@syoung_george, Where and when did you purchase the voucher? Many people have reported that vouchers purchased from Canadian Tire (for example) sometimes take more than 24 hours to be activated..

Re: Voucher not working

syoung_george — Sun, 29 Apr 2018 14:54:27 GMT

I purchased it at shoppers drug mart. When I type in the voucher code an efror message pops up and says the voucher code is not valid so it's not even going through

Re: Voucher not working

syoung_george — Sun, 29 Apr 2018 14:55:50 GMT

I bought it yesterday

Re: Voucher not working

Anonymous — Sun, 29 Apr 2018 15:02:20 GMT

@syoung_george, Not valid for public mobile *could* mean that Shoppers has not yet registered the voucher information with Public Mobile.

In any event, you can send a private message to moderators, and keep trying yourself. It might just work all of a sudden.

Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.

Re: Voucher not working

syoung_george — Sun, 29 Apr 2018 15:07:16 GMT

I will try that thabks

Re: Voucher not working

Jorno — Sun, 29 Apr 2018 15:52:43 GMT

Here is a post based on my experience with using a payment voucher for payment.

Here is a recent post where another community member had problems adding payment vouchers to their account. In this case, the solution was a private message to a helpful moderator and possibly a longer-than-expected activation period for the voucher.

Please keep us updated. Hopefully you get your vouchers working soon!

Re: Voucher not working

scottydog686 — Mon, 07 May 2018 15:54:40 GMT

hi there

you have to watch what you are buying .so if your service is 20$ and you buy a card for 20$ your phone wont work due the tax you still have to pay

Re: Voucher not working

srlawren — Mon, 07 May 2018 17:33:03 GMT

@scottydog686 wrote:
hi there
you have to watch what you are buying .so if your service is 20$ and you buy a card for 20$ your phone wont work due the tax you still have to pay

@scottydog686 no, that's not correct. If you purchase a $20 voucher, the retailer will charge you $20 + (the applicable tax for your province). Once you redeem the voucher into your account, the $20 will be deposited, and if your plan costs $20, you're good. Taxes at Public Mobile are always made on the payment, whether it's a manual top-up, AutoPay top-up, or a voucher purchase.

Re: Voucher not working

Uzoh — Mon, 19 Aug 2019 19:20:30 GMT

What is going on?

Re: Voucher not working

Keihan — Thu, 02 Apr 2020 15:47:11 GMT

Mine either help!!!!

Re: Voucher not working

JoyLuck — Thu, 02 Apr 2020 16:08:14 GMT

@Keihan wrote: Mine either help!!!!

Did you just purchase the voucher? Did you try adding it using 611 from your phone. Sometimes it takes a while to activate.

If you are trying to add it in self service clear your history/browser cache and open a new window in incognito/private mode.

Wait at least an hour then try it.Some vouchers apparently take several hours to a day to activate.

Re: Voucher not working

dingaling — Thu, 02 Apr 2020 17:41:16 GMT

Who's voucher did buy? And did you finally get it to work?

Re: Voucher not working

dingaling — Thu, 02 Apr 2020 17:46:40 GMT

Does anyone know who's gift voucher would be the MOST reliable to use for Public Mobile?

Re: Voucher not working

Keihan — Thu, 02 Apr 2020 17:55:22 GMT

I tried all that and I don’t remember my Public mobile Account password. I never had to do this I always used 611

Re: Voucher not working

dingaling — Thu, 02 Apr 2020 18:08:27 GMT

If you have an email address, you will be able to update(renew) a password for yourself.

Re: Voucher not working

computergeek541 — Wed, 17 Mar 2021 17:49:18 GMT