topic Re: renew wrong plan in Get Support

renew wrong plan

xu1jia2qi3 — Wed, 05 Jan 2022 09:41:37 GMT

hello, my question is i want to renew my old 15$ plan to the new one to get unlimited incoming call. But i chose change right now instead new bill cycle. System charge me 15 $ and doesnt change my plan at all.

How can i un-do this and get my money back?

Re: renew wrong plan

Tiprix — Wed, 01 May 2019 15:46:16 GMT

@xu1jia2qi3 ,

unfortunately, there isn't you can do on your end if you want to undo your plan. I would recommend sending a private message to the moderators and see what they say.

For future bills, you can select auto pay and you won't have to pay manually.

Re: renew wrong plan

geopublic — Wed, 01 May 2019 15:50:40 GMT

@xu1jia2qi3 wrote:
hello, my question is i want to renew my old 15$ plan to the new one to get unlimited incoming call. But i chose change right now instead new bill cycle. System charge me 15 $ and doesnt change my plan at all.
How can i un-do this and get my money back?

@xu1jia2qi3The only way to try is to click here and explain what happened.

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

Re: renew wrong plan

MoreYummy — Wed, 01 May 2019 16:24:56 GMT

What plan is it?

After you changed it, do you see the balance sit in your account?

Re: renew wrong plan

Jessica_T — Wed, 01 May 2019 16:45:48 GMT

@xu1jia2qi3 wrote:
hello, my question is i want to renew my old 15$ plan to the new one to get unlimited incoming call. But i chose change right now instead new bill cycle. System charge me 15 $ and doesnt change my plan at all.
How can i un-do this and get my money back?

@xu1jia2qi3 None of us other customers can help you with this, your only chance is to contact the @CS_Agent and ask for help

Re: renew wrong plan

shskr — Wed, 01 May 2019 17:10:35 GMT

You will have to contact the moderators to get access, you can send them a private message here: link