topic Re: Autopay!! in Get Support

Autopay!!

ShawnC13 — Wed, 05 Jan 2022 09:41:24 GMT

This is a positive post about autopay. We recently had our CC comprimised and hadto have newones issued. 3 days before renewal date they arrived. I was able to remove and add the updated card and had no issues and a successful renewal. I was worried that a change so close to the payment date might have created an issue but am happy to say everything was very smooth as usual!!

Re: Autopay!!

will13am — Sat, 28 Apr 2018 02:49:36 GMT

I find that auto pay is one of the features that works consistently. I have never had a failure in any of the numerous accounts I managed over the year. My suggestion is if there is ever a payment card change, do a small top up to test the new card.

Re: Autopay!!

NDesai — Sat, 28 Apr 2018 03:10:25 GMT

Me too never experienced failed autopay yet. I have changed cc several times including adding a prepaid card and was successful everytime.

Re: Autopay!!

jp2 — Sat, 28 Apr 2018 03:12:44 GMT

Funny the feature that bring in most of the money each month works flawlessly

Re: Autopay!!

meocon — Sat, 28 Apr 2018 04:50:29 GMT

I don't know why I have failure autopay for about 8 times until now. They're usually fail if you use Amex, after I changed autopay method to Visa Debit or Mastercard Debit it works perfectly.

Re: Autopay!!

computergeek541 — Sat, 28 Apr 2018 05:48:44 GMT

I've also change the card on file with autopay before. I didn't have any problems either.

Re: Autopay!!

nrg_svr — Sat, 28 Apr 2018 08:10:52 GMT

Interesting to hear someone had issue with AMEX. I have a friend just referred today with AMEX as payment, and it went fine after a fail with a VISA of his! We will likely update his payment to the Visa now that his account is active and working. But I will wait for the landline port to go through 100% before mucking around....

Re: Autopay!!

ShawnC13 — Sat, 28 Apr 2018 15:33:45 GMT

@meocon wrote:
I don't know why I have failure autopay for about 8 times until now. They're usually fail if you use Amex, after I changed autopay method to Visa Debit or Mastercard Debit it works perfectly.

I have always used Amex