topic Drops calls in Get Support

Drops calls

igurevith — Wed, 05 Jan 2022 09:41:22 GMT

Hi guys,

I get call drops alot a specialy in downtown of Toronto.

It happned with my Iphone 6 so I got myself brend new Motorolla Z6 and it still drops the call

Any ideas?

Igor

Re: Drops calls

emad — Wed, 01 May 2019 13:13:55 GMT

You may need to contact a moderator.

Moderators can be contacted by sending a private message by clicking here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Drops calls

acoady — Wed, 01 May 2019 14:03:33 GMT

I'm having the same problem. I see that this is marked solved. Is the problem actually resolved for you? I've also just contacted a moderator.

Thanks

Re: Drops calls

igurevith — Wed, 01 May 2019 14:05:44 GMT

Not really, I just emailed moderators , waiting for responce..

I suspect, either bas SIM or mostlikely Telus network issue.

Re: Drops calls

acoady — Wed, 01 May 2019 14:08:11 GMT

Thanks, I hope this gets fixed soon

Re: Drops calls

Lor — Wed, 01 May 2019 18:53:25 GMT

This is exactly the reason why i logged on today.

Recently i've had so many dropped calls. And plenty of network problems. Wanted to see if others are complaining of the same issue

Re: Drops calls

domspaz — Wed, 01 May 2019 21:09:36 GMT

Same here. I have been experiencing this issue since mid-late March. Other public mobile users (which i referred) are also experiencing this problem.

Re: Drops calls

JoeBush — Wed, 01 May 2019 21:46:33 GMT

Nothing is being done to solve the problem.

Re: Drops calls

Coling — Wed, 01 May 2019 22:10:33 GMT

I have also been having this issue with MEGA dropped calls in the last week. I have an iphone X. This started for me around March 15th. Prior to that I would drop a call maybe once every 3-6 months now its every 5-10 minutes of talk time!

Not sure if anyone has tagged a mod yet @Alan_K @Brooke_C @Julia_T @Bryan_N @CS_Agent

Re: Drops calls

pmyatt — Wed, 01 May 2019 22:51:37 GMT

New customer to Public Moblie since March 5 2019. Live in Nova Scotia and phone is a iphone 6s. My calls are being dropped constantly. 4 times in a 15 min call. Want to keep me as a customer? Fix it "toute de suite"

Re: Drops calls

igurevith — Thu, 02 May 2019 13:36:30 GMT

Yesterday calls got droped 2 times, one in downtown Toronto and in Etobicoke, plus voice quality degradation in the evning.

PM... Are you going to fix it, right?

Re: Drops calls

acoady — Thu, 02 May 2019 18:47:07 GMT

I had 5 drops last night between 5pm and 6pm, no call could last more than 7 minutes. This morning no problems during a call of 25 minutes and another for an hour. Clearly this has nothing to do with my hardware and is a Public Mobile Network issue. @CS_Agent What is the story here, no respose to message or these forums. Speak up or I'm porting out.

Re: Drops calls

JoeBush — Thu, 02 May 2019 18:49:34 GMT

I had family members from Ontario and Alberta switch to PM. I feel like jerk now because their all getting dropped calls.

Re: Drops calls

domspaz — Thu, 02 May 2019 22:38:54 GMT

Happened again today. 3 dropped calls within an hour. Around 5 minutes length. @CS_Agent , when will you look into this and my private message

Re: Drops calls

Pizzaeh — Thu, 02 May 2019 22:52:57 GMT

@igurevith @domspaz @acoady @pmyatt @Coling @Lor if you haven't already, please send a private message to the moderators and provide the details (location, phone, etc). To send a private message to the moderators click here. Response time is within 48 hours.

Moderator hours:

Weekdays 8am to 12am (Eastern time), Weekends 8am to 10pm (Eastern time)

Re: Drops calls

Coling — Thu, 02 May 2019 22:53:48 GMT

PM sent

Re: Drops calls

acoady — Fri, 03 May 2019 14:17:20 GMT

@Pizzaeh I sent a PM to mods over 48 hours ago, still no response

Re: Drops calls

Pizzaeh — Fri, 03 May 2019 16:41:37 GMT

@acoady wrote:
@Pizzaeh I sent a PM to mods over 48 hours ago, still no response

@PlanShopper received a detailed reply in another thread here.

Re: Drops calls

n31295 — Mon, 06 May 2019 14:01:14 GMT

I've been having constant dropped calls in downtown Toronto since switching to PM a few weeks ago. Same phone, configuration, location and I'm calling the same people that I used to when I was with Telus mobility for 3 years. Only difference is I'm now with PM, so I'm positive it's the PM service. Waiting for a private message back from the moderators. I'll let you guys know if they reply.

Re: Drops calls

acoady — Tue, 07 May 2019 19:45:44 GMT

Last night I didn't have any dropped calls, I have my fingers crossed that this issue is now resovled