topic Re: No service in Get Support

No service

Brittanymaye — Wed, 05 Jan 2022 09:41:00 GMT

I had my phone up and running and activated however the data wouldn't work and now all of a sudden it says no service and my phone won't text or dial out, as of I have no plan at all.

Re: No service

srlawren — Thu, 26 Apr 2018 23:59:44 GMT

@Brittanymaye sorry to hear that. Are you located in Ontario or any province east of Ontario? I know they were having intermitted network issues earlier today. It's possible there are some lingering issues.

Re: No service

Brittanymaye — Fri, 27 Apr 2018 00:05:57 GMT

I'm located in British Columbia

Re: No service

Brittanymaye — Fri, 27 Apr 2018 00:07:44 GMT

Also my boyfriend has the same plan and his is still working

Re: No service

jp2 — Fri, 27 Apr 2018 00:25:47 GMT

The data not working could be your APN settings. Did you setup the APN settings for PM after activating?

That would not cause a total loss of service though

Re: No service

LEGO — Fri, 27 Apr 2018 00:44:38 GMT

Looks like you just joined Public Mobile. Am I right?

If there was no data from the beginning, try to setup APN network and see if it resolves your problem.

Please, create a new Public Mobile APN, don’t edit an existing one, reboot after.
Please, read this: click here

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There is outgoing network problem in British Colombia. Maybe you are in affected area?

Please, check here: click here

Have you tried to restart your phone?