topic Bandwith in Get Support

Bandwith

Anita1956 — Wed, 05 Jan 2022 09:40:54 GMT

I have paied my service. Nut the bandwith is very weak. I can not connect to the internet or browers

Re: Bandwith

computergeek541 — Tue, 30 Apr 2019 21:41:58 GMT

@Anita1956 wrote:
I have paied my service. Nut the bandwith is very weak. I can not connect to the internet or browers

The internet not working on the phoen is usually an indication that either there isn't data included in the plan that you have or that the APN settings have no been configured properly. Here is a link to some Public Mobile APN settings: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: Bandwith

srlawren — Wed, 01 May 2019 00:05:59 GMT

@Anita1956 are you brand new to Public Mobile and data has not worked at all for you yet, or you're an existing customer and your data stopped suddenly? What plan are you on? What brand and model of phone are you using?