topic Re: No Service? Cannot dial out??? in Get Support

No Service? Cannot dial out???

biros — Wed, 05 Jan 2022 09:40:45 GMT

There doesn't seem to be a forum where network/service status is discussed to I am posting to this miscellaneous forum.

I am having a VERY odd issue today... I can receive calls but i cannoto place any? My phone shows Dialing... then a second or two later literally just hangs up and returns to the dial pad....

How do I dial out to make calls?

Note: I also have mobile data just fine too.

Help.

Re: No Service? Cannot dial out???

Rabbi — Thu, 26 Apr 2018 16:44:05 GMT

@biros give a look in the last 3 topicks

Re: No Service? Cannot dial out???

LEGO — Thu, 26 Apr 2018 16:45:34 GMT

Try your SIM in another phone and see if it works, that would rule out the hardware problem.

Re: No Service? Cannot dial out???

jpar — Thu, 26 Apr 2018 16:48:40 GMT

It seems to be down for everyone.

Re: No Service? Cannot dial out???

Anonymous — Thu, 26 Apr 2018 16:53:11 GMT

I posted about the same issue, a moderator replied:

I understand that you are experiencing issues with your network and this is due to a network outage in QC and ON, that is affecting HSPA and LTE services.

Please know that the service is gradually coming back on its own and the outage should not last much longer.

Regardless, I don't want you guys to worry too much, because we already have our team working on this matter.

Thanks for your patience and understanding

Re: No Service? Cannot dial out???

CS_Agent — Thu, 26 Apr 2018 17:01:04 GMT

Please note that Atlantic Canada has been added to the list of affected areas and we are working on fixing this!

I'm sorry guys but thanks for your patience and understanding 🙂

Regards,

Ashley

Re: No Service? Cannot dial out???

romosbc — Thu, 26 Apr 2018 17:55:10 GMT

Service in Atlantic Canada seems to have been restored as of 5 minutes ago! My second day as a customer and already an outage...but do know these things happen, so let's hope it's not a regular occurence.

Cheers!

Re: No Service? Cannot dial out???

computergeek541 — Fri, 27 Apr 2018 02:31:40 GMT

@romosbc wrote:
Service in Atlantic Canada seems to have been restored as of 5 minutes ago! My second day as a customer and already an outage...but do know these things happen, so let's hope it's not a regular occurence.

Cheers!

At least it's not Freedom Mobile who has good plan prices but lousy network reliability. You wouldn't believe how many times I have to try to call a friend who uses Freedom. Much of the time, calls go directly to voicemail, and text messages sometimes take 30 minutes to get delivered. It's come down tot he point that it's more reliable to talk to her through Facebook Messenger because of how bad things are.

Think of this outage as a once a year glitch, rather than an everyday occurance.

Re: No Service? Cannot dial out???

FinetalPies — Fri, 27 Apr 2018 04:38:17 GMT

Is service down in BC now? It was working fine earlier today

Re: No Service? Cannot dial out???

LEGO — Fri, 27 Apr 2018 04:58:21 GMT

@FinetalPies Check this Telus outage map: click here

Re: No Service? Cannot dial out???

ChelseaLinton — Sun, 29 Apr 2018 20:15:28 GMT

I'm in BC and I don't have any service either.

Re: No Service? Cannot dial out???

matbasm — Sun, 29 Apr 2018 20:20:12 GMT

@ChelseaLinton, did you check this Telus outage map? Are you near an affected area?

Re: No Service? Cannot dial out???

Jan99 — Sun, 12 Aug 2018 15:10:52 GMT

I have no service but understand there is a problem in Ontario, as a new user does this occur often?

@Anonymous wrote:
I posted about the same issue, a moderator replied:

I understand that you are experiencing issues with your network and this is due to a network outage in QC and ON, that is affecting HSPA and LTE services.

Please know that the service is gradually coming back on its own and the outage should not last much longer.

Regardless, I don't want you guys to worry too much, because we already have our team working on this matter.

Thanks for your patience and understanding

what is the date of this posting

Re: No Service? Cannot dial out???

ilikepubmobile — Thu, 22 Sep 2022 10:33:06 GMT

Simple solution is to switch carrier. You will have access to better outcomes, customer support and pay around the same.