topic lock in Get Support

lock

Sarahmulder28 — Wed, 05 Jan 2022 09:40:41 GMT

i am lock out of the online and not getting my rest asswrod to my email

Re: lock

Triguy — Tue, 30 Apr 2019 14:55:18 GMT

Contact a moderator for assistance.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: lock

Anonymous — Tue, 30 Apr 2019 15:02:38 GMT

First try it different browser internet,

if you still not work, you need send a private message To

public mobile customer support team (Moderators)>> Click here

When are Moderators available and how long till I get a response.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.
Saturday and Sunday: 8AM- 10PM Eastern time.

And be patient please

Good Luck

Re: lock

Sarahmulder28 — Tue, 30 Apr 2019 15:03:47 GMT

i have send them a message

Re: lock

Sarahmulder28 — Tue, 30 Apr 2019 15:04:32 GMT

Sorry, you've exceeded the number of attempts to login into Self Serve. Please wait one (1) hour before attempting to login again.

Re: lock

stonechucker — Tue, 30 Apr 2019 15:13:11 GMT

@Sarahmulder28 wrote:
Login/UserLockedOut
Sorry, you've exceeded the number of attempts to login into Self Serve. Please wait one (1) hour before attempting to login again.

Unfortunately, that's all you can do for now. As you've stated, you've already sent a message to the moderators, so it's a waiting game right now.

Re: lock

Sarahmulder28 — Tue, 30 Apr 2019 15:13:44 GMT