topic Re: Setting up my phone in Get Support

Setting up my phone

niitsit — Wed, 05 Jan 2022 09:40:39 GMT

My phone is not working, it says "unregistered SIM". How can this be when I set up everything as requested.

You were supposed to cancel my landline and it is still working. What is going on?

Re: Setting up my phone

Triguy — Tue, 30 Apr 2019 14:44:51 GMT

Make sure you activate your sim.

https://activate.publicmobile.ca/

Re: Setting up my phone

will13am — Tue, 30 Apr 2019 14:46:25 GMT

@niitsit, did you port in your landline as part of activation? It can take several days for a landline port to complete. In the mean time, the landline account will remain/must remain active. The Public Mobile account will be functional in the mean time. When you login to the self serve, does the account show as active. If not, then something failed during activation. Account related issues must be directed to the moderator team for resolution. The community can assist with suggestions for non account related problems. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Setting up my phone

cavemantoronto — Tue, 30 Apr 2019 20:02:04 GMT

@niitsit wrote:
My phone is not working, it says "unregistered SIM". How can this be when I set up everything as requested.
You were supposed to cancel my landline and it is still working. What is going on?

Unregistered means sim card was not activated or was active before and was cancelled. Is this a new account?

Re: Setting up my phone

niitsit — Wed, 01 May 2019 15:00:54 GMT

have a new account

Re: Setting up my phone

Metal1967 — Wed, 01 May 2019 15:08:36 GMT

@niitsit

Check to see if your device is blacklisted...

Re: Setting up my phone

niitsit — Wed, 01 May 2019 15:15:16 GMT

it is not blacklisted