topic Re: Phone not working in Get Support

Phone not working

Lilchicky887 — Wed, 05 Jan 2022 09:40:37 GMT

I made my payment and it took my money but my phone is not working it’s telling me I don’t have a long distance plan but I do

Re: Phone not working

Triguy — Tue, 30 Apr 2019 14:13:32 GMT

Try the lost phone trick.

Lost/stolen trick ... try to go in your self serve account and in the tab plan/add-ons and click on lost/stolen your phone. Close your phone few minutes and open it again. Click on find your phone.

Re: Phone not working

hairbag1 — Tue, 30 Apr 2019 14:13:46 GMT

@Lilchicky887 wrote:
I made my payment and it took my money but my phone is not working it’s telling me I don’t have a long distance plan but I do

Just dial 1 ahead of your number...you won't be charged any long distance costs. Let us know if that solves this for you. Good luck.

Re: Phone not working

will13am — Tue, 30 Apr 2019 14:16:08 GMT

@Lilchicky887, if your account is active, it is possible that a provisioning problem is affecting your ability to make calls. If the lost phone/found phone toggle as suggested does not work, then you need to contact the moderator team to have them reset the account. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.