topic Re: Phone problem in Get Support

Phone problem

Stan72 — Wed, 05 Jan 2022 09:40:28 GMT

Anyone else's phone not working.? I cant make calls or text nothing works and they took payment on the 23rd of April

Re: Phone problem

Altitudinus — Tue, 30 Apr 2019 02:00:44 GMT

Can you give more details? Has it worked for you at all or have you never been able to receive texts or calls since activating your SIM card (I'm assuming on the 23rd of April?)

Re: Phone problem

Alex888 — Tue, 30 Apr 2019 02:07:48 GMT

@Stan72 What is your account status, Active, Suspended, or Expired? When was the last time you restarted your phone?

Re: Phone problem

bammirato — Tue, 30 Apr 2019 02:47:24 GMT

@Stan72 wrote:
Anyone else's phone not working.? I cant make calls or text nothing works and they took payment on the 23rd of April

My service has been out since last Wednesday!! I can’t get anyone to fix this issue. It’s been “searching” for the network the whole time...Saturday morning it appeared connected but as soon as I left my house it was gone and out since. Like you, active account/paid so I have no idea.

Re: Phone problem

Alex888 — Tue, 30 Apr 2019 03:24:23 GMT

@bammirato Try going into your account, report your phone as lost/stolen, log out, wait 5 minutes, log in and report it found, then restart your phone.

Re: Phone problem

bammirato — Tue, 30 Apr 2019 03:27:21 GMT

@Alex888 wrote:
@bammiratoTry going into your account, report your phone as lost/stolen, log out, wait 5 minutes, log in and report it found, then restart your phone.

Thank you - I have tried that more than once and it didn’t work...not sure what is going on...tried resetting network settings as well.

Re: Phone problem

Anonymous — Tue, 30 Apr 2019 03:40:27 GMT

@bammirato wrote:
@Alex888 wrote:
@bammiratoTry going into your account, report your phone as lost/stolen, log out, wait 5 minutes, log in and report it found, then restart your phone.
Thank you - I have tried that more than once and it didn’t work...not sure what is going on...tried resetting network settings as well.

From your previous thread on Friday it looks like you tried the SIM in another phone and it worked. That points to a problem with the phone.

Re: Phone problem

Stan72 — Tue, 30 Apr 2019 14:41:31 GMT

Its active

Re: Phone problem

cavemantoronto — Tue, 30 Apr 2019 20:08:50 GMT

There was a system problem with accounts starting in that day. Annoucement was made here https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-System-issue-expired-select-customers-services/m-p/358473#M26874

Its supposed to be fixed by now. So other than doing the usual tricks, like make $1 payment or lost/stolen strick, you will probably need Moderator_Team to help. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone problem

bammirato — Sat, 04 May 2019 12:13:17 GMT

@Anonymous wrote:
@bammirato wrote:
@Alex888 wrote:
@bammiratoTry going into your account, report your phone as lost/stolen, log out, wait 5 minutes, log in and report it found, then restart your phone.
Thank you - I have tried that more than once and it didn’t work...not sure what is going on...tried resetting network settings as well.
From your previous thread on Friday it looks like you tried the SIM in another phone and it worked. That points to a problem with the phone.

Thank you...just wanted to let you know you resolved my issue. After trying everything under the sun we noticed that there was something dislodged in the sim hole...have to get a new phone but service works on my old iPhone 5🙄

thanks so much for suggesting looking at the phone...actually would not have thought to do that!