topic Suspended Account! Can't make a payment? in Get Support

Suspended Account! Can't make a payment?

mpcdesign — Wed, 05 Jan 2022 09:40:19 GMT

Hi Everyone,

I am having this issue all the time with Public Mobile. And I just found out if you live in an apartment building, we have the option to enter the apartment building or suite number in the box beside the street address. DONT DO THAT!

Why? This is why the system is not accepting out payments. It's the payment system that is not understanding the suite number for whatever reason. I just tested a small amount for my account that was suspended, and is still suspended because I have these vouchers that I just bought yesterday, and now I have $150 worth sitting on my desk that I must use!

@Luddite wrote:

The rumour to not include a # of apartment or condo since the system does not accept them is confirmed.

https://productioncommunity.publicmobile.ca/t5/Paiement-de-votre-service/Re-Impossible-de-faire-un-p...

I am not a moderator

Re: Suspended Account! Can't make a payment?

Someone_here — Wed, 25 Apr 2018 16:58:01 GMT

Yep, that shoulb be fixed... thanks for commenting about your experience!

Re: Suspended Account! Can't make a payment?

stonechucker — Wed, 25 Apr 2018 17:01:08 GMT

I regularily input my address as Apt#-Street#, simply because it is the preffered addressing method as advised by Canada Post.

I've worked previously in an IT Department, and was responsible for ensuring outgoing addresses were properly formatted so that we could save 'pennies per letter' for our out going mailings.