topic Phone not working in Get Support

Phone not working

embacher — Wed, 05 Jan 2022 09:40:07 GMT

I have a LG GD510 originally from Rogers. I have just inserted a new PM Sim card and it did not ask me for a unlock code, so I assume it is unlocked. I have set up an account, paid for a plan but my phone says I can make emergency calls only, it seems it does not recognize the new SIM. What could be the problem?

Re: Phone not working

Metal1967 — Mon, 29 Apr 2019 20:09:54 GMT

@embacher wrote:
I have a LG GD510 originally from Rogers. I have just inserted a new PM Sim card and it did not ask me for a unlock code, so I assume it is unlocked. I have set up an account, paid for a plan but my phone says I can make emergency calls only, it seems it does not recognize the new SIM. What could be the problem?

@embacher

Id check to see if its compatible with PM...I believe thats a quite old model and I think it isnt compatible

Re: Phone not working

LovesToPM — Mon, 29 Apr 2019 20:12:33 GMT

You should check here: www.willmyphonework.net

Also any phone sold by a Canadian carrier prior to 2017 would be locked to that carrier.

Re: Phone not working

ZfromVanC — Mon, 29 Apr 2019 20:15:42 GMT

I think that phone might be too old a model to work. Originally released in 2009, runs on 2g while PM uses 3g/LTE.

Re: Phone not working

geopublic — Mon, 29 Apr 2019 20:16:57 GMT

@embacher wrote:
I have a LG GD510 originally from Rogers. I have just inserted a new PM Sim card and it did not ask me for a unlock code, so I assume it is unlocked. I have set up an account, paid for a plan but my phone says I can make emergency calls only, it seems it does not recognize the new SIM. What could be the problem?

@embacherThat's a 2G phone it will never work with PM. Rogers is your only choice for a 2G phone for now.

Re: Phone not working

Anonymous — Mon, 29 Apr 2019 20:18:43 GMT

@embacher wrote:
I have a LG GD510 originally from Rogers. I have just inserted a new PM Sim card and it did not ask me for a unlock code, so I assume it is unlocked. I have set up an account, paid for a plan but my phone says I can make emergency calls only, it seems it does not recognize the new SIM. What could be the problem?

According to gsmarena that phone is not compatible here.