topic Re: No Data!!? Need help! in Get Support

No Data!!? Need help!

zhooonyaas — Wed, 05 Jan 2022 09:39:52 GMT

I recently switched to public mobile, I picked the $40 plan...thing is, I can not access the internet, why is it that I can't access the internet with my phone when I am suposed to have 2GB of Data with this 40$ plan?

Re: No Data!!? Need help!

LEGO — Tue, 24 Apr 2018 15:53:22 GMT

You need to setup a new APN settings for Public Mobile.

Please, read this: Setting up Data (APN) on your phone

Re: No Data!!? Need help!

closng — Tue, 24 Apr 2018 15:53:32 GMT

Hi @zhooonyaas,

Welcome to Public Mobile.

Few questions, does your call/texting work as they should?

Have you set up the correct Public Mobile APN settings on your phone? Have a read through this topic for instructions on how to update your APN:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Re: No Data!!? Need help!

stonechucker — Tue, 24 Apr 2018 17:00:42 GMT

Have you verified that your phone is compatible with the Public Mobile (Telus) network? It would assist us if you could provide the make and specific model of the device, as many phones bought from outside of Canada and the US will not work (maybe partly) with the network.

Re: No Data!!? Need help!

zhooonyaas — Tue, 24 Apr 2018 17:28:27 GMT

Got it, thank you! I figured it out and yes, calling and texting works great! It was the APN settings...added and changed!