topic Paying for my plan in Get Support

Paying for my plan

JoelleB1 — Tue, 04 Jan 2022 09:45:57 GMT

I have tried to pay for my plan but it is not accepting my visa Debit card. I called the bank and they said it was on public mobiles end. What can I do now because my phone is not working because of insufficient funds?

Re: Paying for my plan

hTideGnow — Fri, 24 Dec 2021 17:11:44 GMT

Hi @JoelleB1 you Visa Debit is added onto Self-Serve My Account already without issue?

To to pay via One Time Payment, use "Other" and enter the amount. Enter your plan amount plus $1 extra and check if it goes through

Re: Paying for my plan

Anonymous — Fri, 24 Dec 2021 17:40:29 GMT

@JoelleB1

Accepted payments (publicmobile.ca)

you can Remove your credit card and Logout and

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update or Remove Your Payment

Follow these steps:

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

and go

1. Click on Payment

2. Make a Payment

3. one Time Payment

4. you will see your Amount Due:$$

5. Payment Type: selected other ( Enter the desired payment amount )

6. you will do manually enter Amount:$$ + $1 extra

7. Click ‘Submit’,

9.after payment successful, you have to do Rebooting your phone
what is meant by rebooting the device turn off and turn it back on.

10. and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,

and if still not fix it follow this,

Add Funds to your Plan Amount through Self Serve
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone,
what is meant by rebooting the device turn off and turn it back on.

and if can't fix it you need To Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Paying for my plan

HALIMACS — Fri, 24 Dec 2021 18:00:52 GMT

Hi @JoelleB1

If you had a couple of failed attempts the system may lock you out for a short bit.

Wait 50 minutes,
clear cache and cookies,
open incognito tab,
try again

In the interim, if you are out and about, you could purchase a public mobile payment voucher and apply that to the account. This can also be done by calling *611 from your device.

Payment credits can also be purchased online at recharge.com (may be a fee)

Re: Paying for my plan

t_p — Fri, 24 Dec 2021 18:14:41 GMT

@JoelleB1 wrote:
I have tried to pay for my plan but it is not accepting my visa Debit card. I called the bank and they said it was on public mobiles end. What can I do now because my phone is not working because of insufficient funds?

@JoelleB1

If you can go to a Canadiantire or Esso gas bar, they can do an instant top up of your account. There is a small fee though.

Vouchers could also be used but be aware some could take a few hours to activate (up to 24 hrs) and lately there have been some complaints about the payment sytem not accepting them

If you still can not register your payment card, then contact Customer Support for help:

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

After sending the message, watch your community inbox for their reply.

Re: Paying for my plan

CountyDownIeUk — Fri, 24 Dec 2021 18:22:35 GMT

In future try the hybrid auto pay plan. That will then keep you in service and give you some time to fix your issues.

Re: Paying for my plan

esjliv — Fri, 24 Dec 2021 18:39:36 GMT

@JoelleB1 wrote:
I have tried to pay for my plan but it is not accepting my visa Debit card. I called the bank and they said it was on public mobiles end. What can I do now because my phone is not working because of insufficient funds?

@JoelleB1 - are you trying to top up your account for an upcoming renewal?

If so, all good advice already given.

Just in case this was a message you saw on your Self Serve account about being Expired / Suspended, but if all your services are working, you can ignore these messages.

These messages show up the night before and day of each renewal.

Re: Paying for my plan

darlicious — Sun, 26 Dec 2021 12:41:23 GMT

@t_p

There was a temporary issue about a month ago with the payment system not accepting vouchers. However it was quickly resolved within 3 days of it first being issue. This is extremely uncommon and vouchers remain a very reliable and accessible way to pay for your pm service.