topic Re: US Talk and Text in Get Support

US Talk and Text

alkwest — Wed, 05 Jan 2022 09:39:26 GMT

I renewed the 10 day add on for US talk and text and I added US data. My payment history shows that both have been paid for. But they do not show up in my plan details. Neither have worked. I tried contacting the Mod team with no reply. My US trip is over in a couple days. Any suggestions on how to get action and how to get a refund. I notice many others in the community have had similar concerns.

Re: US Talk and Text

hairbag1 — Mon, 29 Apr 2019 02:26:50 GMT

@alkwest wrote:
I renewed the 10 day add on for US talk and text and I added US data. My payment history shows that both have been paid for. But they do not show up in my plan details. Neither have worked. I tried contacting the Mod team with no reply. My US trip is over in a couple days. Any suggestions on how to get action and how to get a refund. I notice many others in the community have had similar concerns.

You paid for the US Roaming Add-on but did you go back and select it ? It's a 2 step process and sounds like you didn't actually buy the plan. Does it show you have that money in your Available Funds still ?

Re: US Talk and Text

jotsang — Mon, 29 Apr 2019 02:29:05 GMT

@alkwest wrote:
I renewed the 10 day add on for US talk and text and I added US data. My payment history shows that both have been paid for. But they do not show up in my plan details. Neither have worked. I tried contacting the Mod team with no reply. My US trip is over in a couple days. Any suggestions on how to get action and how to get a refund. I notice many others in the community have had similar concerns.

Did you follow all the steps here?

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/td-p/198974

Re: US Talk and Text

Bisin — Mon, 29 Apr 2019 03:25:16 GMT

I purchased US Text Plan on Saturday, funds charged to our credit card, our account shows the US text plan purchased for 10 days, yet texts are not being sent from US and it is now Sunday. Texts are being received so I know the phone is working.

Re: US Talk and Text

hairbag1 — Mon, 29 Apr 2019 03:29:14 GMT

@Bisin wrote:
I purchased US Text Plan on Saturday, funds charged to our credit card, our account shows the US text plan purchased for 10 days, yet texts are not being sent from US and it is now Sunday. Texts are being received so I know the phone is working.

Make sure to Roaming is enabled on your phone.

Re: US Talk and Text

Anonymous — Mon, 29 Apr 2019 03:30:00 GMT

@Bisin wrote:
I purchased US Text Plan on Saturday, funds charged to our credit card, our account shows the US text plan purchased for 10 days, yet texts are not being sent from US and it is now Sunday. Texts are being received so I know the phone is working.

Did you turn on any roaming options (other than data)?

Did you scan for and find and connect to either AT&T or T-Mobile (if networks not set to auto)?

Re: US Talk and Text

srlawren — Mon, 29 Apr 2019 06:39:59 GMT

@alkwest this might sound dumb but sometimes strange behaviour like this can be resolved with a simple reboot of the device. Have you tried powering your phone off and back on after purchasing your second 10 days? If not, could you please try it and test again?

Re: US Talk and Text

alkwest — Tue, 30 Apr 2019 01:58:50 GMT

Thanks. I have tried to reboot several times. No luck. It’s an activation problem since my payment history shows that my one time payment was received but the add on doesn’t show up in my plan. Again thx for your suggestion.

Re: US Talk and Text

computergeek541 — Tue, 30 Apr 2019 04:59:33 GMT

@alkwest wrote:
Thanks. I have tried to reboot several times. No luck. It’s an activation problem since my payment history shows that my one time payment was received but the add on doesn’t show up in my plan. Again thx for your suggestion.

Is the payemnt in your account balance? If it is, please go back and purchase the add-on.

Re: US Talk and Text

Anonymous — Tue, 30 Apr 2019 05:07:45 GMT

@computergeek541 wrote:
@alkwest wrote:
Thanks. I have tried to reboot several times. No luck. It’s an activation problem since my payment history shows that my one time payment was received but the add on doesn’t show up in my plan. Again thx for your suggestion.
Is the payemnt in your account balance? If it is, please go back and purchase the add-on.

As already suggested until Bisin butted in 🙂