topic Re: Can't send or receive SMS in Get Support

Can't send or receive SMS

Ryanoneill91 — Wed, 05 Jan 2022 09:39:11 GMT

Hey everyone, first time posting here 😃

I'm currently having a problem with my phone, Since about 11am ET time Saturday, I haven't been able to send or receive text messages. This is what I have done so far:

- Restarted phone

- Tried other SMS apps

- Took sim card out with phone powered off, waited a minute and restarted

- Verified APN settings

- Factory Reset phone (silly me, now I can't get into my 2-factor accounts that text codes lol)

- Took SIM card out and put in another phone, same problee while my phone recieved texts with my friends SIM card was in it.

Any other suggestions for me? Thanks!

Re: Can't send or receive SMS

Lieux — Sun, 28 Apr 2019 22:00:20 GMT

@Ryanoneill91 wrote:
Hey everyone, first time posting here 😃

I'm currently having a problem with my phone, Since about 11am ET time Saturday, I haven't been able to send or receive text messages. This is what I have done so far:

- Restarted phone
- Tried other SMS apps
- Took sim card out with phone powered off, waited a minute and restarted
- Verified APN settings
- Factory Reset phone (silly me, now I can't get into my 2-factor accounts that text codes lol)
- Took SIM card out and put in another phone, same problee while my phone recieved texts with my friends SIM card was in it.

Any other suggestions for me? Thanks!

What's your plan?

Re: Can't send or receive SMS

hycm53 — Sun, 28 Apr 2019 22:02:12 GMT

@Ryanoneill91 wrote:
Hey everyone, first time posting here 😃

I'm currently having a problem with my phone, Since about 11am ET time Saturday, I haven't been able to send or receive text messages. This is what I have done so far:

- Restarted phone
- Tried other SMS apps
- Took sim card out with phone powered off, waited a minute and restarted
- Verified APN settings
- Factory Reset phone (silly me, now I can't get into my 2-factor accounts that text codes lol)
- Took SIM card out and put in another phone, same problee while my phone recieved texts with my friends SIM card was in it.

Any other suggestions for me? Thanks!

What's your plan? Is $10 plan that only 50 texts outgoing that you have? if it is that you probably use up outgoing texts.

Re: Can't send or receive SMS

geopublic — Sun, 28 Apr 2019 22:25:35 GMT

@hycm53 wrote:
@Ryanoneill91 wrote:
Hey everyone, first time posting here 😃

I'm currently having a problem with my phone, Since about 11am ET time Saturday, I haven't been able to send or receive text messages. This is what I have done so far:

- Restarted phone
- Tried other SMS apps
- Took sim card out with phone powered off, waited a minute and restarted
- Verified APN settings
- Factory Reset phone (silly me, now I can't get into my 2-factor accounts that text codes lol)
- Took SIM card out and put in another phone, same problee while my phone recieved texts with my friends SIM card was in it.

Any other suggestions for me? Thanks!
What's your plan? Is $10 plan that only 50 texts outgoing that you have? if it is that you probably use up outgoing texts.

That would not explain why they cannot receive texts though since it's unlimited incoming

Re: Can't send or receive SMS

Ryanoneill91 — Sun, 28 Apr 2019 22:28:21 GMT

I have the $50 8.5gb unlimited text plan. I'm quite stumped

Re: Can't send or receive SMS

geopublic — Sun, 28 Apr 2019 22:28:54 GMT

@hycm53 wrote:
@Ryanoneill91 wrote:
Hey everyone, first time posting here 😃

I'm currently having a problem with my phone, Since about 11am ET time Saturday, I haven't been able to send or receive text messages. This is what I have done so far:

- Restarted phone
- Tried other SMS apps
- Took sim card out with phone powered off, waited a minute and restarted
- Verified APN settings
- Factory Reset phone (silly me, now I can't get into my 2-factor accounts that text codes lol)
- Took SIM card out and put in another phone, same problee while my phone recieved texts with my friends SIM card was in it.

Any other suggestions for me? Thanks!
What's your plan? Is $10 plan that only 50 texts outgoing that you have? if it is that you probably use up outgoing texts.

The only thing you did not try is the Lost/Stolen trick. Might be worthwhile since it acts like a soft account reset

Re: Can't send or receive SMS

Lieux — Sun, 28 Apr 2019 22:29:26 GMT

@Ryanoneill91 wrote:
I have the $50 8.5gb unlimited text plan. I'm quite stumped

Is your self-serve account shows ACTIVE? Can you call?

Re: Can't send or receive SMS

Ryanoneill91 — Sun, 28 Apr 2019 22:31:30 GMT

My data works fine, and I can make calls, and recieve incoming calls.

Re: Can't send or receive SMS

Lieux — Sun, 28 Apr 2019 22:32:49 GMT

@Ryanoneill91 wrote:
My data works fine, and I can make calls, and recieve incoming calls.

Which phone do you have? Something with the settings..???

Re: Can't send or receive SMS

Ryanoneill91 — Sun, 28 Apr 2019 22:42:22 GMT

@geopublic wrote:
@hycm53 wrote:
@Ryanoneill91 wrote:
Hey everyone, first time posting here 😃

I'm currently having a problem with my phone, Since about 11am ET time Saturday, I haven't been able to send or receive text messages. This is what I have done so far:

- Restarted phone
- Tried other SMS apps
- Took sim card out with phone powered off, waited a minute and restarted
- Verified APN settings
- Factory Reset phone (silly me, now I can't get into my 2-factor accounts that text codes lol)
- Took SIM card out and put in another phone, same problee while my phone recieved texts with my friends SIM card was in it.

Any other suggestions for me? Thanks!
What's your plan? Is $10 plan that only 50 texts outgoing that you have? if it is that you probably use up outgoing texts.
The only thing you did not try is the Lost/Stolen trick. Might be worthwhile since it acts like a soft account reset

ohhhh I didn't know this trick, I will try this and see!

Re: Can't send or receive SMS

Ryanoneill91 — Sun, 28 Apr 2019 23:01:17 GMT

@Ryanoneill91 wrote:
@geopublic wrote:
@hycm53 wrote:
@Ryanoneill91 wrote:
Hey everyone, first time posting here 😃

I'm currently having a problem with my phone, Since about 11am ET time Saturday, I haven't been able to send or receive text messages. This is what I have done so far:

- Restarted phone
- Tried other SMS apps
- Took sim card out with phone powered off, waited a minute and restarted
- Verified APN settings
- Factory Reset phone (silly me, now I can't get into my 2-factor accounts that text codes lol)
- Took SIM card out and put in another phone, same problee while my phone recieved texts with my friends SIM card was in it.

Any other suggestions for me? Thanks!
What's your plan? Is $10 plan that only 50 texts outgoing that you have? if it is that you probably use up outgoing texts.
The only thing you did not try is the Lost/Stolen trick. Might be worthwhile since it acts like a soft account reset
ohhhh I didn't know this trick, I will try this and see!

Unfortunatly this did not fix it =(

Re: Can't send or receive SMS

Lieux — Sun, 28 Apr 2019 23:03:28 GMT

@Ryanoneill91 you can already write a private message to the moderator..here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 they will check in your account. Give them details of your problem. Waiting time is up to 48 hours.

Re: Can't send or receive SMS

geopublic — Sun, 28 Apr 2019 23:42:34 GMT

@Ryanoneill91 wrote:
@Ryanoneill91 wrote:
@geopublic wrote:
@hycm53 wrote:
@Ryanoneill91 wrote:
Hey everyone, first time posting here 😃

I'm currently having a problem with my phone, Since about 11am ET time Saturday, I haven't been able to send or receive text messages. This is what I have done so far:

- Restarted phone
- Tried other SMS apps
- Took sim card out with phone powered off, waited a minute and restarted
- Verified APN settings
- Factory Reset phone (silly me, now I can't get into my 2-factor accounts that text codes lol)
- Took SIM card out and put in another phone, same problee while my phone recieved texts with my friends SIM card was in it.

Any other suggestions for me? Thanks!
What's your plan? Is $10 plan that only 50 texts outgoing that you have? if it is that you probably use up outgoing texts.
The only thing you did not try is the Lost/Stolen trick. Might be worthwhile since it acts like a soft account reset
ohhhh I didn't know this trick, I will try this and see!
Unfortunatly this did not fix it =(

@Ryanoneill91 I think you did all you can do from your end The moderators should be able to troubleshoot it and provide the fix.