topic Re: Getting old phone number in Get Support

Getting old phone number

kigall — Wed, 05 Jan 2022 09:39:01 GMT

I let my plan lapse 2 days ago as I was switching to another carrier. My account says my account shouldn't expire till July, but when I called my new carrier to get my old number moved, they said it has already expired. Is there no way to get my old number?

Re: Getting old phone number

jp2 — Fri, 20 Apr 2018 20:41:26 GMT

I think if you make a payment to reactivate your account then you will be able to port it.

Sorry to hear you are leaving. Why are you leaving if you don't mind me asking

Re: Getting old phone number

kigall — Fri, 20 Apr 2018 20:45:21 GMT

I simply found a slightly better offer elsewhere. What kind of payment would I have to make? Simply a plan?

Re: Getting old phone number

jp2 — Fri, 20 Apr 2018 20:47:13 GMT

My understanding is you have to make a payment of the plan you had when it went into suspension to reactivate the account

Re: Getting old phone number

ShawnC13 — Fri, 20 Apr 2018 20:52:36 GMT

@jp2 wrote:
My understanding is you have to make a payment of the plan you had when it went into suspension to reactivate the account

This isn't true. @kigall, if you add $10 to your account and then private message the mods and ask them to switch your plan to the talk and text plan for $10 that is all you should need to do to get your number active again

Re: Getting old phone number

jp2 — Fri, 20 Apr 2018 20:57:24 GMT

So mods can change your plan while in suspension but to change your plan with self serve you need to activate the old plan then you can change your plan yourself?

Re: Getting old phone number

ShawnC13 — Fri, 20 Apr 2018 21:11:10 GMT

@jp2 wrote:
So mods can change your plan while in suspension but to change your plan with self serve you need to activate the old plan then you can change your plan yourself?

Correct only mods can change a plan while under suspension. I would never suggest someone pay what they owe to re-activate their plan to then change it in self-serve as they would lose out what they had just paid *Unless they are future dating the plan change* It is best to always go through the mods to change plans while service is suspended.

Re: Getting old phone number

computergeek541 — Sat, 21 Apr 2018 04:12:20 GMT

You're going to reactivate your Public Mobile service on a plan. A phone number cannot be transfered to another wireless. So you'll have to make a payment to reactive the plan that you were on at Public Mobile. If you would like get the Public Mobile plan to something less expensive just for the purposes of getting it reactivated, you will need to contact a moderator.