topic Re: 5s to note5 in Get Support

5s to note5

ipofmc7 — Wed, 05 Jan 2022 09:38:52 GMT

Hey I switched my sim from my 5s to note5 and I can't call or text. It says service not available but sometimes it does show that I'm connected to public mobile briefly although I still can't call or text. Please help

Re: 5s to note5

will13am — Fri, 20 Apr 2018 03:30:10 GMT

This is definitely a phone problem. The connection should not be intermittent. That is a sign something is not right. I assume that connection is consistent when the SIM is moved back to the 5s?

Re: 5s to note5

ipofmc7 — Fri, 20 Apr 2018 03:57:26 GMT

The phone works w other sims

Re: 5s to note5

NDesai — Fri, 20 Apr 2018 04:04:21 GMT

@ipofmc7 wrote:
The phone works w other sims

In your network settings, make sure you are connected to Public Mobile and set the Network Settings to LTE. If the sim works in your old phone, then it's not the sim or any account related problem.

Sometimes device factory reset fixes this problem. But if you are going to try factory resetting, make sure to back up everything first.

Re: 5s to note5

ipofmc7 — Fri, 20 Apr 2018 04:24:34 GMT

Any advanced options?

Re: 5s to note5

will13am — Fri, 20 Apr 2018 04:35:11 GMT

I think for the note 5 under settings, backup and resets, there is a network reset. Not quite sure what it does, but give that a try.

Re: 5s to note5

GreatCanadian — Fri, 20 Apr 2018 11:20:01 GMT

@will13am @ipofmc7 The Network Reset option is a very good suggestion. It will turn off mobile data, turn off VPN, forget any network settings, removes app restrictions, sets mobile network type to the best available, turns mobile data on, and a bunch of other things. Give that a shot, reboot, check your APN settings and get back to us.

Re: 5s to note5

will13am — Fri, 20 Apr 2018 12:45:38 GMT

@GreatCanadian wrote:
@will13am @ipofmc7 The Network Reset option is a very good suggestion. It will turn off mobile data, turn off VPN, forget any network settings, removes app restrictions, sets mobile network type to the best available, turns mobile data on, and a bunch of other things. Give that a shot, reboot, check your APN settings and get back to us.

GC

Yeah Samsung is a control freak which is why they have this feature. Stock android doesn't need any of this nonsense.

Re: 5s to note5

GreatCanadian — Fri, 20 Apr 2018 15:31:56 GMT

@will13am, I too am a fan of stock android.