topic Help please in Get Support

Help please

terrybev — Wed, 05 Jan 2022 09:38:11 GMT

I have been having problems for the last 2 weeks. I forgot my self help password and it took a long time, but I finally changed it. Now it says 'does not reconize username or password' I have been trying everything, but the same message keeps coming up. I even went to saved passwords and typed in exactly as I seen it. I have tried incog. I have tried erasing all passwords, nothing. Any suggestions?

Re: Help please

Triguy — Sat, 27 Apr 2019 19:56:41 GMT

Try using a different browser. . all else fails contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help please

Triguy — Sat, 27 Apr 2019 20:00:19 GMT

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Re: Help please

terrybev — Sat, 27 Apr 2019 20:02:51 GMT

I have tried using different browsers, but it still doesn't reconize username, or password, frustrating

Re: Help please

Jackhyf63 — Sat, 27 Apr 2019 20:13:23 GMT

You will need to message the mods to get this looked after for you.

To send a private message to a moderator

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In your message please include:

PM Phone Number
4 digit PIN
account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card
Detailed explanation