topic Re: Not receiving incoming calls or text messages in Get Support

Not receiving incoming calls or text messages

Abhi33521 — Wed, 05 Jan 2022 09:37:56 GMT

Hey, i just ported my number from ice wireless and i can make calls but i cannot recieve calls and neither can I recieve text messages. Data works fine. Someone please help me!

thank you

Re: Not receiving incoming calls or text messages

Metal1967 — Sat, 27 Apr 2019 12:49:27 GMT

@Abhi33521

Porting isnt instant...give it a bit of time to complete..

Re: Not receiving incoming calls or text messages

Lieux — Sat, 27 Apr 2019 12:49:46 GMT

@Abhi33521 wrote:
Hey, i just ported my number from ice wireless and i can make calls but i cannot recieve calls and neither can I recieve text messages. Data works fine. Someone please help me!

thank you

If it's more than 3 hours you can reach the moderator for help with your port here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened. Waiting time is few hours to 2 days.

Re: Not receiving incoming calls or text messages

Abhi33521 — Sat, 27 Apr 2019 12:54:15 GMT

It’s been 24 hours now.

i ported it yesterday.

thanks

Re: Not receiving incoming calls or text messages

Lieux — Sat, 27 Apr 2019 17:38:37 GMT

@Abhi33521 wrote:
It’s been 24 hours now.
i ported it yesterday.

thanks

Definetly too long...ask for help to the moderator. They can fix the port for you. Be patient they will help you.

Re: Not receiving incoming calls or text messages

Randy3 — Sat, 27 Apr 2019 16:45:53 GMT

Have you tried rebooting your phone? Sometimes this resets the search for the Public Mobile network.

Re: Not receiving incoming calls or text messages

computergeek541 — Sat, 27 Apr 2019 21:59:00 GMT

@Lieux wrote:
@Abhi33521 wrote:
It’s been 24 hours now.
i ported it yesterday.

thanks
Definetly too long...ask for help to the moderator. They can fix the port for you. Be patient they will help you.

That's true if the other carrier is a cell phone provider, but if the phone nubmer is coming from a landline or VoIP carrier, thee goal of completion within 2 business days that CWTA states hasn't passed yet.

@Abhi33521 , which carrier are you brining the phone number from?

Re: Not receiving incoming calls or text messages

Abhi33521 — Sat, 27 Apr 2019 23:25:58 GMT

Ice wireless. Its a local YUKON network.

Re: Not receiving incoming calls or text messages

Abhi33521 — Sat, 27 Apr 2019 23:26:36 GMT

Rebooted the phone 5 times now and still no results.

thanks

Re: Not receiving incoming calls or text messages

cinb65 — Mon, 06 May 2019 20:37:27 GMT

My switch takes almost 24 hours