topic Re: Overcharged in Get Support

Overcharged

CatherineA — Wed, 05 Jan 2022 09:37:25 GMT

Hi,

I have changed my plan this past march. In order to pay less every month. For the month of march, after that change of plan, I was charged 19,55$ because:

- I accepted my payment to be automatically taken from my credit card,

- I accepted to loose the possibility to talk directly with someone by calling public mobile,

- And I had a loyalty credit since I have been with public mobile for more than 4 years.

My plan before the credits was of 25$.

Without any notice, my plan has already went up and is now at 27$.

Can someone explain that sudden raise, only one month after my change of plan?

Re: Overcharged

matbasm — Mon, 16 Apr 2018 14:29:11 GMT

@CatherineA, Are you sure that the plan you switched to was not $25 - including auto pay reward? What plan do you have (what's included). Also, if you could post a screen shot of your payment history page (without any personal info showing), might be able to descramble it...

Re: Overcharged

stonechucker — Mon, 16 Apr 2018 14:41:18 GMT

As mentioned above, this does sound like the correct plan. $27 plan cost, minus $2 / 30 day AutoPay credit, equals $25. This is what I would expect to see, if I were signed up for AutoPay.

Nothing else has changed, as all prices are listed without taxes applied, which you will pay for when you use your AutoPay, or purchase a payment voucher.

Re: Overcharged

imm1304 — Mon, 16 Apr 2018 14:57:43 GMT

Hi @CatherineA!

Please send a private message to @CS_Agent to have one of the mods take a look.

In the past, PM has made annoucements about any price changes here in the community, as well as via text messages. I don't recall there being a price increase starting this month... thats why I advise you to get a definitive answer from the mods.

Re: Overcharged

CatherineA — Mon, 16 Apr 2018 15:16:36 GMT

Thank you!

I'll send a message to @CS_Agent.

Re: Overcharged

Acekiller — Mon, 16 Apr 2018 17:24:41 GMT

any chance that you lost 2 referrals?

Re: Overcharged

CatherineA — Wed, 18 Apr 2018 19:00:07 GMT

What is a referrals?

Re: Overcharged

CatherineA — Wed, 18 Apr 2018 19:04:50 GMT

I'm still waiting for the @CS_Agent Noella to get back to me with information concerning my complain after giving her my phone and pin number.

Re: Overcharged

CatherineA — Wed, 18 Apr 2018 19:14:14 GMT

Hi matbasm,

Here is 3 screen shot:

The first one shows what I payed in March,

the second one shows what I payed in April,

and the last one shows my Public Mobile Payment History.

Are you able to descramble anything?

Thank you for your help.

month of March billmonth of April billPublic Mobile Payment History

Re: Overcharged

srlawren — Wed, 18 Apr 2018 20:26:36 GMT

@CatherineA looking at your transaction history, on April 5th, $22 + tax (not sure what province you are in, so cannot give you your total) was charged to your credit card. This is what your 30 days starting April 6th actually cost you.

EDIT: looking at your credit card statements, you were charged $25.29, which is $22 + 14.95% tax based on my quick calculation. I'm guessing you live in Atlantic Canada or in Quebec?

The transaction history is a bit complex to understand. If you'd like more info on how it all works, please look here.