topic Re: Phone Calls dropping after sometime. in Get Support

Phone Calls dropping after sometime.

joelmine — Wed, 05 Jan 2022 09:37:17 GMT

Any calls i make or even receive are dropping after sometime. THis is very random and happens at anytime. Started happening since yesterday. Before that it was working fine without any issues. I just hear a beep and the calls disconnects. Please look into my account to see what the issue is.

Re: Phone Calls dropping after sometime.

Anonymous — Fri, 26 Apr 2019 20:37:52 GMT

@joelmine wrote:
Any calls i make or even receive are dropping after sometime. THis is very random and happens at anytime. Started happening since yesterday. Before that it was working fine without any issues. I just hear a beep and the calls disconnects. Please look into my account to see what the issue is.

Is it 1 beep or 3? Is it about the same amount of time into a call that it drops? Or whatever minutes?

Is it call waiting?

Re: Phone Calls dropping after sometime.

joelmine — Fri, 26 Apr 2019 21:02:32 GMT

Its just 1 beep and then the call drops. NO its not the same amount of time. Its random .. and its not call waiting ..

@Anonymous wrote:
@joelmine wrote:
Any calls i make or even receive are dropping after sometime. THis is very random and happens at anytime. Started happening since yesterday. Before that it was working fine without any issues. I just hear a beep and the calls disconnects. Please look into my account to see what the issue is.
Is it 1 beep or 3? Is it about the same amount of time into a call that it drops? Or whatever minutes?
Is it call waiting?

Re: Phone Calls dropping after sometime.

Leanne2122 — Fri, 26 Apr 2019 21:19:49 GMT

I’ve been experiencing the exact same thing. Only for the last few days.

Re: Phone Calls dropping after sometime.

joelmine — Fri, 26 Apr 2019 21:27:03 GMT

@Leanne2122 wrote:
I’ve been experiencing the exact same thing. Only for the last few days.

So do you think its a public mobile issue network ?? @CS_Agent

Re: Phone Calls dropping after sometime.

Eval — Fri, 26 Apr 2019 21:36:21 GMT

I'm having the same problem, dropped 6 times in the last hour. I wasn't receiving texts for a couple of days this week too.

Starting to think switching was a huge mistake.

Re: Phone Calls dropping after sometime.

joelmine — Fri, 26 Apr 2019 21:49:18 GMT

ok so this looks like a network issue affecting multiple people .. @CS_Agent could you please confirm if this is an ongoing issue and someone is looking into it ?

Re: Phone Calls dropping after sometime.

hmster — Fri, 26 Apr 2019 21:58:56 GMT

I noticed it happening to me since an hour ago trying to take to my bank and my friend. My call would drop between 7 mins to 10 mins. I tried removing my SIM and restart my phone and re-entring APN. Really wish their is a customer service that I could contact to have this issue resolved.

Re: Phone Calls dropping after sometime.

Leanne2122 — Fri, 26 Apr 2019 22:32:03 GMT

Yes definitely a PM issue. Just started a few days ago.

Re: Phone Calls dropping after sometime.

teleute — Tue, 30 Apr 2019 21:18:46 GMT

I had it start happening the last week or two as well.

Re: Phone Calls dropping after sometime.

JPM1988 — Tue, 30 Apr 2019 21:40:56 GMT

Having the same problem

Re: Phone Calls dropping after sometime.

Oana_S — Wed, 01 May 2019 00:53:48 GMT

Hey @JPM1988,

Can you please send a private message to the mods so they can have a look?

Have a great day! 🙂

Re: Phone Calls dropping after sometime.

FY — Wed, 01 May 2019 00:56:12 GMT

@JPM1988 wrote:
Having the same problem

Same here in Vancouver!!

Re: Phone Calls dropping after sometime.

joelmine — Wed, 01 May 2019 12:49:58 GMT

@FY wrote:
@JPM1988 wrote:
Having the same problem
Same here in Vancouver!!

What phone do you have ?

Re: Phone Calls dropping after sometime.

Mollster — Wed, 01 May 2019 13:17:23 GMT

I have the same issue too... been happening the last few weeks. Sometimes it won;t drop the calls but sometimes it does... It might drop after 2 mins or 7 mins or 10 mins.

Re: Phone Calls dropping after sometime.

acoady — Wed, 01 May 2019 14:07:13 GMT

I'm having the exact same problem, very frustrating. yesterday I had 6 in less than an hour disconnect after exactly 7:03.

I've PM'd the mods. Has anyone had success getting this resolved? Its driving me crazy, and if we can't get a solution soon I'll be porting out. The plan is a good deal, but not with this hassle

Re: Phone Calls dropping after sometime.

igurevith — Wed, 01 May 2019 14:09:07 GMT

Same here,I messaged moderators, no responce yet.

If it continue I will move on.

Re: Phone Calls dropping after sometime.

joelmine — Wed, 01 May 2019 14:22:58 GMT

@acoady wrote:
I'm having the exact same problem, very frustrating. yesterday I had 6 in less than an hour disconnect after exactly 7:03.

I've PM'd the mods. Has anyone had success getting this resolved? Its driving me crazy, and if we can't get a solution soon I'll be porting out. The plan is a good deal, but not with this hassle

Hi, The Mods have called me and asked me for more information. when i told them there are other who are having the same issue they said lets forget about that and focus on yours. I kept telling them that its the network thats causing the issue but they still kept satying no one else has complained and its only you. But in this thread itself and other threads there are so many who have said the have raised this issue with the Mods. So I dont know why they are telling me this. Anyway they took down all my info and said they are looking into it but i still have dropped calls. The latest one just an hour back. Just out of curiorsity what phone are you guys using ? I am using a OnePlus6. I know there was an update a few days back on the OnePlus 6 so i just want to rule that out.

Re: Phone Calls dropping after sometime.

acoady — Wed, 01 May 2019 14:30:28 GMT

I'm using a samsung s7

Re: Phone Calls dropping after sometime.

joelmine — Wed, 01 May 2019 14:32:11 GMT

So then its not the phone make then. Its definately a network issue.