topic Re: Common Solutions: Credit Card Payment (Authorization / Not Accepted) Issues in Get Support

Common Solutions: Credit Card Payment (Authorization / Not Accepted) Issues

NotAnAmbiTurner — Wed, 05 Jan 2022 09:37:05 GMT

I have been having trouble getting my credit card verified, on several occasions. I wanted to make a thread that addressed the common error messages, and solutions to this issue.

By-and-large, the most common solution for people on the forum is to enter the address information exactly as it is shown on the credit card bill. This means:

consider your information as CaSe SeNsItIvE (my card was finally accepted after I entered my street address in ALL CAPS)
- I had been entering (unsuccessfully) "1234 Negative Drive"
- The fix was to enter "888-1234 NEGATIVE DRIVE"
ignore the "unit number" field in the credit card information location
- users have reported that they have been successful entering:
  - 888-1234 NEGATIVE DRIVE (exactly as shown on their card) in the address box
  - leaving the unit box blank
- conversley, the same users have reported they have been unsuccessful entering:
  - "1234 NEGATIVE DRIVE" in the address box
  - "888" in the unit box
- if your address shows up as "Unit 888, 1234 Negative dirve". you may try that as well
- ensure the spaces are accurate

Please add the fixes that have worked for you below. I do not intend to incorporate the additions into one authoritative post, though the moderators may wish to.

Re: Common Solutions: Credit Card Payment (Authorization / Not Accepted) Issues

NotAnAmbiTurner — Mon, 16 Apr 2018 13:41:22 GMT

By-and-large, the most common solution for people on the forum is to enter the address information exactly as it is shown on the credit card bill. This means:

consider your information as CaSe SeNsItIvE (my card was finally accepted after I entered my street address in ALL CAPS)
- I had been entering (unsuccessfully) "1234 Negative Drive"
- The fix was to enter "888-1234 NEGATIVE DRIVE"
ignore the "unit number" field in the credit card information location
- users have reported that they have been successful entering:
  - 888-1234 NEGATIVE DRIVE (exactly as shown on their card) in the address box
  - leaving the unit box blank
- conversley, the same users have reported they have been unsuccessful entering:
  - "1234 NEGATIVE DRIVE" in the address box
  - "888" in the unit box
- if your address shows up as "Unit 888, 1234 Negative dirve". you may try that as well
- ensure the spaces are accurate

Re: Common Solutions: Credit Card Payment (Authorization / Not Accepted) Issues

Luddite — Sun, 15 Apr 2018 21:18:39 GMT

@NotAnAmbiTurner Just for your "amusement" have a look here for more odd things,: https://productioncommunity.publicmobile.ca/t5/Discussions/Bugs-and-Quirks-at-Public-Mobile/m-p/202620#M58856