topic Re: Credit Card Payment is broken in Get Support

Credit Card Payment is broken

somethingsometh — Wed, 05 Jan 2022 09:36:55 GMT

I tried to pay my public mobile bill, multiple times with multiple different cards, and all of the transactions failed to go through.

I called my credit cards, and while some of them had successfull transactions of $0.00, none of them even received attempted transactions for the correct amount.

This seems to be the only way to ask for "support", there's no telephone number to call, no online chat service, nothing.

Re: Credit Card Payment is broken

Someone_here — Sun, 15 Apr 2018 15:26:40 GMT

Since you tried with different cards, I'll assume that at least one of them isn't used with another PM account... (sometimes this causes a problem).

To get help, here is the best place, and if the community can't help, then contact a @CS_Agent (they sre official PM employees) by sending them a private message with your info.

You can try using another browser or incognito browsing before entering and trying you credit cards, but I think you'll need the help from the moderators...

Re: Credit Card Payment is broken

demon1102 — Mon, 16 Apr 2018 02:27:05 GMT

When?

There's system maintenance on April 15th.

Re: Credit Card Payment is broken

Anonymous — Mon, 16 Apr 2018 02:45:53 GMT

Hi @demon1102. The system maintanance was early this morning.

Re: Credit Card Payment is broken

Mary_M — Mon, 16 Apr 2018 13:10:47 GMT

Good morning @somethingsometh,

thank you for getting in touch with us regarding your recent payment attempt! Can you confirm if the payment was successfully made? If not, please feel free to send us a private message and we'll look into it for you.

Kind regards,

Mary