topic Re: Public mobile keeps denying my new credit card in Get Support

Public mobile keeps denying my new credit card

dirstein — Wed, 05 Jan 2022 09:36:52 GMT

I've been trying to add my new credit card to my account because my plan just deactivated today, but it keeps saying its unable to process.

Re: Public mobile keeps denying my new credit card

closng — Sun, 15 Apr 2018 12:51:16 GMT

Hi @dirstein,

Have you tried changing your credit card on file using a different browser or incognito mode on Chrome?

Failing that, I would send a message to the Moderators to have them help you update your credit card information on your account.

To message the Moderators, follow the below link and be sure to include a detailed explanation of your issue and you account information (account number, account name, phone number, pin):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Public mobile keeps denying my new credit card

sredman — Sun, 15 Apr 2018 13:26:10 GMT

I am having credit card issues this morning too and have had my account suspended (I'm on autorenewal). I posted this in the announcements page so might get a reply there...

Would the autorenewal be down then as well?

I was to have my payment withdrawn from my visa today and it didn't go through. I ididn't receive any notification that my payment didn't go through or that my account was suspended (only found out when I got a knock on the door notifying me of a family emegency). I have tried making payment with the card on file and another and both times it doesn't recognize my card.

Any suggestions? Really need my phone today.

Re: Public mobile keeps denying my new credit card

CS_Agent — Sun, 15 Apr 2018 13:49:32 GMT

@sredman, Hi there!

sorry for the inconvenience, but for assistance, can you please send us a private message on the online community along with your phone# and PIN#? Here is the link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Thank you!

Re: Public mobile keeps denying my new credit card

sredman — Sun, 15 Apr 2018 13:53:06 GMT

I tried that but it said I have reached my maximum for private messages (I haven't sent one before). I kept trying and it finally accepted my payment.

Re: Public mobile keeps denying my new credit card

dirstein — Sun, 15 Apr 2018 14:20:41 GMT

I messaged you guys an hour ago, but still havent heard back.

Re: Public mobile keeps denying my new credit card

paotranq — Sun, 15 Apr 2018 16:17:53 GMT

Might be because of the System maintenance- April 15 2018

Re: Public mobile keeps denying my new credit card

srlawren — Sun, 15 Apr 2018 19:34:58 GMT

@dirstein wrote:
I messaged you guys an hour ago, but still havent heard back.

@dirstein please see following for SLA:

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages