topic Re: Visa Card Verification Failed in Get Support

Visa Card Verification Failed

Jordanski — Wed, 05 Jan 2022 09:36:41 GMT

I'm trying to set up a new sim card and can't get past the payment page. It says it cannot verify my visa. I called credit card company and they indicate there is no problems with my card. Is there a problem with the PM web site?

Re: Visa Card Verification Failed

LEGO — Sat, 14 Apr 2018 21:09:40 GMT

You have to input your credit card number without spaces.

Re: Visa Card Verification Failed

Luddite — Sat, 14 Apr 2018 21:17:08 GMT

@Jordanski wrote:
I'm trying to set up a new sim card and can't get past the payment page. It says it cannot verify my visa. I called credit card company and they indicate there is no problems with my card. Is there a problem with the PM web site?

Yes, we have been seeing credit card verification glitches more often lately.

Best final trial is to clear brower's cache, use private/incognito mode, turn off ad blockers. A different credit card sometimes helps. If you get past the payment page and it still croaks do not try again; likely your card has been charged.

If you still cannot move forward, you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your SIM number, account PIN if you got that far, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET)

Re: Visa Card Verification Failed

memson — Sat, 14 Apr 2018 21:33:02 GMT

Same problem here. Very frustrating.

Two different cards; same problem.

Re: Visa Card Verification Failed

Jordanski — Sat, 14 Apr 2018 21:35:18 GMT

Yes I also tried with my wife's card and got the same refusal.

No sure how to proceed.

Re: Visa Card Verification Failed

memson — Sat, 14 Apr 2018 22:26:55 GMT

I folded and drove out to pick up a voucher from my local gas bar. Finally I'm activated!