topic Re: Phone Number Port issue in Get Support

Phone Number Port issue

GinnyHunt — Wed, 05 Jan 2022 09:36:34 GMT

got a text saying click contact us and complete sim activation.

please ensure you provide the correct account number from previous provider, but i can't find the change number button or the contact us button...

phone didn't port correctly.

Re: Phone Number Port issue

Alex888 — Fri, 26 Apr 2019 00:18:14 GMT

@GinnyHunt To contact the moderators you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They are very busy right now so it may take a couple of days for them to respond.

Re: Phone Number Port issue

geopublic — Fri, 26 Apr 2019 00:19:58 GMT

@GinnyHunt wrote:
got a text saying click contact us and complete sim activation.
please ensure you provide the correct account number from previous provider, but i can't find the change number button or the contact us button...
phone didn't port correctly.

@GinnyHunt Means that there is an issue with your port request. Click here and provide the correct account information.

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message provide the required info and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

Hope this helps!

Re: Phone Number Port issue

GinnyHunt — Fri, 26 Apr 2019 00:36:28 GMT

Thanks talked to my old provider and foudn out why it was rejected...

Sent a PM with the extra data...

Thanks

Re: Phone Number Port issue

geopublic — Fri, 26 Apr 2019 00:41:38 GMT

@GinnyHunt wrote:
Thanks talked to my old provider and foudn out why it was rejected...
Sent a PM with the extra data...

Thanks

Sounds good. Also, in the meanitime while waiting for the port to complete if you wish you can continue to use your old sim to make/receieve calls. Once your old card stops working it means that the port is complete. Just insert your Public Mobile sim card at that point and everything should work including receiving calls and texts.

Take care.