topic Changing plan in Get Support

Changing plan

ericlaudrum — Wed, 05 Jan 2022 09:36:31 GMT

I registered for a public mobile account today and ended up enrolled in all the wrong things on a 90 day cycle. What I want is the $45 plan with 4gb of data, what I have is data and US texting (i don't need that at all) - is there a way to change my plan now without having to wait until it renews in 90-days? please help, this plan isn't very usable as is.

Re: Changing plan

hairbag1 — Thu, 25 Apr 2019 23:44:58 GMT

@ericlaudrum wrote:
I registered for a public mobile account today and ended up enrolled in all the wrong things on a 90 day cycle. What I want is the $45 plan with 4gb of data, what I have is data and US texting (i don't need that at all) - is there a way to change my plan now without having to wait until it renews in 90-days? please help, this plan isn't very usable as is.

You probably cannot get a refund but you can ask the moderators to adjust your plan to better suit your needs: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Wait times for reply could be as much as 48 hours so please be patient.

Re: Changing plan

Anonymous — Thu, 25 Apr 2019 23:47:18 GMT

@ericlaudrum wrote:
I registered for a public mobile account today and ended up enrolled in all the wrong things on a 90 day cycle. What I want is the $45 plan with 4gb of data, what I have is data and US texting (i don't need that at all) - is there a way to change my plan now without having to wait until it renews in 90-days? please help, this plan isn't very usable as is.

US texting? The add-on? For curiosity maybe you could post a screen snip of your overview page. Blank out personal info of course.

Re: Changing plan

Alex888 — Thu, 25 Apr 2019 23:48:25 GMT

@ericlaudrum You can do an immediate plan change, but you would have to pay the full cost of the new plan immediately with no refund from the plan you are currently on. If you set it to change on your next renewal date you won't lose anything.

For now you could try asking the moderators if they would be willing to change it for you for free, no guarantee they will. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437