topic Re: Delayed texts in Get Support

Delayed texts

Becoming — Wed, 05 Jan 2022 09:36:14 GMT

Hi there, my wife & I are both PM members - same phones - both phones are Android running Oreo.

Over the last week or two, we've noticed that a large delay for incoming text messages. Or, sometimes I'll text a small group of people and only get one response back (when I ask others they say they sent it). It may or may never come to our phones.

I don't know what else we can do, really.

Things I've tried:

* Reboot

* Force stop of Message app (stock)

* Clear Message app cache

* Battery optimization is not set (didn't change or set anything related to it)

Re: Delayed texts

Pizzaeh — Thu, 25 Apr 2019 18:59:06 GMT

@Becoming wrote:
Hi there, my wife & I are both PM members - same phones - both phones are Android running Oreo.

Over the last week or two, we've noticed that a large delay for incoming text messages. Or, sometimes I'll text a small group of people and only get one response back (when I ask others they say they sent it). It may or may never come to our phones.

I don't know what else we can do, really.

Things I've tried:
* Reboot
* Force stop of Message app (stock)
* Clear Message app cache
* Battery optimization is not set (didn't change or set anything related to it)

Were there any updates or changes to the phones around the time the problem was first noticed?

It's happening with both your phones?

What messaging app are you using on the phones?

Re: Delayed texts

geopublic — Thu, 25 Apr 2019 19:07:46 GMT

@Becoming wrote:
Hi there, my wife & I are both PM members - same phones - both phones are Android running Oreo.

Over the last week or two, we've noticed that a large delay for incoming text messages. Or, sometimes I'll text a small group of people and only get one response back (when I ask others they say they sent it). It may or may never come to our phones.

I don't know what else we can do, really.

Things I've tried:
* Reboot
* Force stop of Message app (stock)
* Clear Message app cache
* Battery optimization is not set (didn't change or set anything related to it)

It's possible that it could be related to network issues in your area. If it continues to happen then it might be a good idea to ask the Public Mobile Team to investigate and maybe ask them if they can reset your accounts to see if the problem goes away.

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Re: Delayed texts

willbrown13 — Thu, 25 Apr 2019 20:51:06 GMT

Sounds like it might be a network issue, not even PM. Does this happen no matter where you are? Could be the cell tower harware in your area.

Re: Delayed texts

Gregmt — Thu, 25 Apr 2019 21:57:53 GMT

This seems to happen every now and then with many providers. I have been talking with some of my friends with Fido, Telus and Bell and they all have experienced that exact same thing every now and then. I would keep an eye to it and if the issue presists then I would contact Public Mobile Moderators .

Re: Delayed texts

VANESSAONEILL42 — Fri, 26 Apr 2019 03:08:25 GMT

Resetting the network settings may help. OnAndroid devices, go to Settings > General > Reset network settings > Reset network settings.

NOTE: The following will be cleared or restored to defaults:

Cellular and Wi-Fi network settings (including saved networks and passwords) so make sure you have your wifi passwords written down
Bluetooth®