topic Re: New to Public Mobile - Not receiving calls - Moderators not responding for 3 days now in Get Support

New to Public Mobile - Not receiving calls - Moderators not responding for 3 days now

emere — Wed, 05 Jan 2022 09:36:01 GMT

Hello,

New to Public Mobile - Not receiving calls - Moderators not responding for 3 dys now...

iphone 6s

Removed sim - turned on and off

Sent private messages to moderators no response

Can call out and receive/send text messages

Cannot receive calls goes to old voicemail

Thanks!

Re: New to Public Mobile - Not receiving calls - Moderators not responding for 3 days now

CanadianStoner — Thu, 25 Apr 2019 16:49:08 GMT

If it's going to your old voicemail then your number has not been ported properly.

Did you enter all info (old account #, name,etc) when porting?

Re: New to Public Mobile - Not receiving calls - Moderators not responding for 3 days now

ZfromVanC — Thu, 25 Apr 2019 16:49:42 GMT

Did you port your phone number from a previous carrier?

If yes, its likely that the number hasn't ported completely. Does your old sim still work?

Re: New to Public Mobile - Not receiving calls - Moderators not responding for 3 days now

geopublic — Thu, 25 Apr 2019 16:51:48 GMT

@emere wrote:
Hello,

New to Public Mobile - Not receiving calls - Moderators not responding for 3 dys now...

iphone 6s
Removed sim - turned on and off
Sent private messages to moderators no response
Can call out and receive/send text messages
Cannot receive calls goes to old voicemail

Thanks!

Are you porting your number from another provider? That would explain why you can't receive calls & texts. If it's three days then the port is stuck and you will have to wait for the moderators response. Keep checking the envelope icon above for a red dot.

Hopefully you account with the previous provider is still active. If it is you can still use your old sim until the problem gets fixed.

Re: New to Public Mobile - Not receiving calls - Moderators not responding for 3 days now

emere — Thu, 25 Apr 2019 16:51:55 GMT

Yes put all info into the old account #, name etc.

Yes it is going to a old automated voicemail. So if it hasn't ported properly what can I do?

Thanks

Re: New to Public Mobile - Not receiving calls - Moderators not responding for 3 days now

TheOldVR — Thu, 25 Apr 2019 16:56:02 GMT

@emere wrote:
Yes put all info into the old account #, name etc.

Yes it is going to a old automated voicemail. So if it hasn't ported properly what can I do?

Thanks

Unfortunately I believe you need a MOD to help but I assume they are overwhelmed with messages about the system error that has been going on.

Perhaps message again? Maybe the Oracles will have a solution to help give the port a kick....

Hope you get working soon!

Re: New to Public Mobile - Not receiving calls - Moderators not responding for 3 days now

emere — Thu, 25 Apr 2019 16:56:09 GMT

Yes ported from other provider, no old sim is no longer working. Yes guess I will have to wait for the moderators. Thanks.

Re: New to Public Mobile - Not receiving calls - Moderators not responding for 3 days now

geopublic — Thu, 25 Apr 2019 17:01:45 GMT

@emere wrote:
Yes ported from other provider, no old sim is no longer working. Yes guess I will have to wait for the moderators. Thanks.

You should receive a text from PM when the port has been completed. Hopefully it gets resolved soon.