https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-Getting-4G-Service/m-p/232957#M201634 <P>Hi, can anyone please help me? I pay for the 4G LTE service but I've only been getting 3G for the last 2 weeks... Is there any way to correct this myself? Looking for any advice/help</P> Wed, 05 Jan 2022 09:36:00 GMT vandejj30 2022-01-05T09:36:00Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-Getting-4G-Service/m-p/232957#M201634 <P>Hi, can anyone please help me? I pay for the 4G LTE service but I've only been getting 3G for the last 2 weeks... Is there any way to correct this myself? Looking for any advice/help</P> Wed, 05 Jan 2022 09:36:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-Getting-4G-Service/m-p/232957#M201634 vandejj30 2022-01-05T09:36:00Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-Getting-4G-Service/m-p/232958#M201635 <P>Hi <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/34269">@vandejj30</a>!</P><P>&nbsp;</P><P>I am guessing you mean that you see "3G" or similar on your phone screen, right? Basically not "4G" or "LTE".</P><P>&nbsp;</P><P>If this is an Android phone then check to see if you have a setting named "Preferred Network Type" (might also say "Mode") and that it's set correctly. Unfortunately every phone manufacturer seems to use different wording but you'll want one that includes "LTE" or "4G".</P><P>&nbsp;</P><P>iPhones should have a similar setting if that's what you use.</P><P>&nbsp;</P><P>If that's correct then you'll need to make sure your APN settings are right:</P><P>&nbsp;</P><P><A href="https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3" target="_blank">Public Mobile APN Setup</A></P><P>&nbsp;</P><P>&nbsp;</P> Thu, 12 Apr 2018 18:39:29 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-Getting-4G-Service/m-p/232958#M201635 koimr1 2018-04-12T18:39:29Z