topic Re: Issues with billing in Get Support

Issues with billing

chaliebach — Wed, 05 Jan 2022 09:35:35 GMT

Why have I been double billed for opening a new account. Once on March 11th for $30.51, and then on March 15th for $25.99. I need to pay my Visa bill tomorrow and do not wish to pay both amounts, not to mention niether one is the correct one for may $25.00 plan. What am I to do?

Re: Issues with billing

jp2 — Tue, 10 Apr 2018 17:55:48 GMT

Is this your only account?

Have you considered your provincial sales tax?

Did you purchase any add ons?

You can contact the Mod_Team with a private message allowing them to see account details unavailable to us.

Re: Issues with billing

jp2 — Tue, 10 Apr 2018 18:19:25 GMT

Here is the link to private messaging

Edit: https://productioncommunity.publicmobile.ca/t5/notes/composepage

Re: Issues with billing

wetcoaster — Tue, 10 Apr 2018 18:15:04 GMT

@jp2 wrote:
Here is the link to private messaging
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

@jp2

That link is leading to their inbox? Considering that the op posted here, they might be just finding their way around here, so that link might or might not help.

@chaliebach

Account and payment issues can only be solved by the moderator team ( = Public Mobile employees).

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, account PIN, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Issues with billing

jp2 — Tue, 10 Apr 2018 18:15:40 GMT

Oops, sorry about that. Thanks for the correction @wetcoaster

Re: Issues with billing

ShawnC13 — Tue, 10 Apr 2018 18:21:26 GMT

@chaliebach wrote:
Why have I been double billed for opening a new account. Once on March 11th for $30.51, and then on March 15th for $25.99. I need to pay my Visa bill tomorrow and do not wish to pay both amounts, not to mention niether one is the correct one for may $25.00 plan. What am I to do?

Teh 30.51 is correct. Your plan is actually $27.00 then there is a $2 autopay reward starting in the second month. So 30.51/1.13=$27.00. You should be showing a $4.00 autpay reward for your next payment. I don't know why you were double charged but as stated you need to private message the moderators.

Re: Issues with billing

Anonymous — Tue, 10 Apr 2018 18:47:41 GMT

@chaliebach, any chance you changed your plan on March 15?

Re: Issues with billing

srlawren — Tue, 10 Apr 2018 19:27:40 GMT

@ShawnC13 nice catch on the AutoPay! i always forget the credit doesn't show up until the first renewal (when it gets caught up with the double credit before stabilizing afterward). I brought up calculator and divided $30.51 by 25, expecting to find the taxes but was getting 22% tax which made no sense.... ...until I saw your reply of course. 🙂

Re: Issues with billing

naddude — Mon, 12 Nov 2018 18:13:52 GMT

@CS_Agent

Hi:

I just recived my November bill and the amount I paid including tax has INCREASED by $ 3- 4. Total for November 2018 is $ 127.68. In August it was $ 124.32, and May $ 121.43. I have 3 discounts: loyalty $ 3, Auto pay: $ 6.00 and refer a freind $ 3.00. I PM'ed mods on Friday and zero response ( that's another issue....what happened to timely support?)

Any help would be appreciated.

Thanks!

Re: Issues with billing

mimmo — Mon, 12 Nov 2018 18:18:32 GMT

Mods are replying in 3-4 days.

Can you post screenshots of payment history?

Re: Issues with billing

naddude — Mon, 12 Nov 2018 18:58:14 GMT

https://screenshots.firefox.com/WwthPMNCc8FS8s2k/selfserve.publicmobile.ca

https://screenshots.firefox.com/FQr4amWQ2HxIrJC6/selfserve.publicmobile.ca

https://screenshots.firefox.com/PTRHHiRqyTVGkIwx/selfserve.publicmobile.ca

Here's a fww screen shots from Noveber last year to present.

Thanks!

@mimmo wrote:
Mods are replying in 3-4 days.

Can you post screenshots of payment history?

Re: Issues with billing

mimmo — Mon, 12 Nov 2018 19:15:44 GMT

@naddude @What is you plan $126/ 90 days?

nov 2 : $6+ $3+$3+114= 126

aug 4 $6+3+3 +111= 123 but you had a $3 balance from a reward on may 23 (likley your first loyalty?

may 6 : $6+3+ 117=126

feb 5 $6+3+ 117=126

I think everything is in order.if nothing changes your next payment will be $114

Re: Issues with billing

Anonymous — Mon, 12 Nov 2018 19:16:12 GMT

@naddude wrote:
https://screenshots.firefox.com/WwthPMNCc8FS8s2k/selfserve.publicmobile.ca
https://screenshots.firefox.com/FQr4amWQ2HxIrJC6/selfserve.publicmobile.ca
https://screenshots.firefox.com/PTRHHiRqyTVGkIwx/selfserve.publicmobile.ca

Here's a fww screen shots from Noveber last year to present.

Thanks!

May 23rd you got a loyalty reward on an odd date. Now it's all sync'd.

Re: Issues with billing

naddude — Mon, 12 Nov 2018 21:32:00 GMT

Could be.

I think it is 126/90 days

Thank you!