topic Re: Still No Service 18 hours now in NL in Get Support

Still No Service 18 hours now in NL

lauriegoyeche — Wed, 05 Jan 2022 09:35:35 GMT

No moderator has got back to me. Really need my phone today for business. No landline.

If nothing within the hour I will have to get another carrier. I am pre-paid for May any chance I will get my money back?

Re: Still No Service 18 hours now in NL

Lar — Thu, 25 Apr 2019 11:04:14 GMT

Don't know were you are in NL but latest map shows some problems on the island. Sorry to hear no moderator has been back with you.

Re: Still No Service 18 hours now in NL

Alex888 — Thu, 25 Apr 2019 11:04:42 GMT

@lauriegoyeche Unfortunately you are not alone, there is an ongoing problem with some accounts

For now, you can try adding funds to your account and try to reactivate it, then when you get in contact with the moderators ask them for a refund.

It may be a couple more days before they respond as they are very busy right now because of the glitch.

Re: Still No Service 18 hours now in NL

Metal1967 — Thu, 25 Apr 2019 11:05:06 GMT

@lauriegoyeche

Moderator response times can be up to a couple of days..refunds arent likely to happen here at PM..did your phone stop working upon renewal?..maybe explain and someone might be able to help get you going..

Re: Still No Service 18 hours now in NL

Triguy — Thu, 25 Apr 2019 11:09:22 GMT

You may be able to get a credit or extended access to your account.

Re: Still No Service 18 hours now in NL

lauriegoyeche — Thu, 25 Apr 2019 11:12:15 GMT

I have tried everything people have suggested. Turn Iphone on and off. Remove and replace SIM. Report Lost Phone and Find it again. I put extra money on autopay acccount. I terminated and reactivated autopay. I did a one time payment thus paid for May in advance. I have an old Ontario address in my profile so I updated it to NL but it would not let me change it (kept on giving me an error not letting me change my alternate old Ontario (647) area code number. I am stimied. Customer for over 4 years.

Re: Still No Service 18 hours now in NL

lauriegoyeche — Thu, 25 Apr 2019 11:15:09 GMT

I did add funds to it as a fix on April 23 when it went out of service but then it happened again April 24 and now that fix is not working. Nor does:I have tried everything people have suggested. Turn Iphone on and off. Remove and replace SIM. Report Lost Phone and Find it again. I put extra money on autopay acccount. I terminated and reactivated autopay. I did a one time payment thus paid for May in advance. I have an old Ontario address in my profile so I updated it to NL but it would not let me change it (kept on giving me an error not letting me change my alternate old Ontario (647) area code number. I am stimied. Customer for over 4 years.

Re: Still No Service 18 hours now in NL

lauriegoyeche — Thu, 25 Apr 2019 11:16:17 GMT

Thanks. I am in St. John's. The biggest dot! At least I am not alone!!

Re: Still No Service 18 hours now in NL

Alex888 — Thu, 25 Apr 2019 11:31:13 GMT

@lauriegoyeche If you are able to leave the outage area you could see if your phone works, at least you would know if it's due to the local outage vs the Public Mobile outage.

Re: Still No Service 18 hours now in NL

lauriegoyeche — Thu, 25 Apr 2019 11:35:30 GMT

Pretty sure Public Mobile is piggy backing off Telus/Rogers towers and these cell towers are only located/concentrated in the four areas on the map with our largest populations. There is no coverage in rural NL.

Re: Still No Service 18 hours now in NL

lauriegoyeche — Thu, 25 Apr 2019 13:35:32 GMT

Still no service in NL Telus toers down. Picked up a Bell Alliant prepaid card for $22. Cheapest no contract 100 minutes voice Canada wide and unlimited Text for 1 month with ability to top up. Bell Tower is main provider and never goes dwon , well almost.

Re: Still No Service 18 hours now in NL

geopublic — Thu, 25 Apr 2019 13:52:12 GMT

@lauriegoyeche wrote:
Still no service in NL Telus toers down. Picked up a Bell Alliant prepaid card for $22. Cheapest no contract 100 minutes voice Canada wide and unlimited Text for 1 month with ability to top up. Bell Tower is main provider and never goes dwon , well almost.

My understanding is that Telus and Bell share towers because of their sharing agreement is that not the case in NL?

Re: Still No Service 18 hours now in NL

lauriegoyeche — Thu, 25 Apr 2019 14:31:22 GMT

Yes they share Towers but Bell gets priority, Telus and Public Mobile rent off them. Apparently Bell has most of infastructure in Atlantic Canada save some Rogers Towers.

Re: Still No Service 18 hours now in NL

Luddite — Sat, 27 Apr 2019 17:02:46 GMT

@lauriegoyeche For future reference in case Bell also goes down, try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi (or on cellular data). Even though I have never needed it in 4 years, it's my backup service for these situations.

As it's your business this may have some useful ideas: 100% SERVICE