topic Re: Question regarding additional charge in Get Support

Question regarding additional charge

AdrianG — Wed, 05 Jan 2022 09:35:30 GMT

Over this past weekend, I wanted to load my account with $40. So I went through the Public Mobile website, entered my TD Visa Debit card number and then saw that my Public Mobile account had $40 in it (well, $42 to be exact as I signed up for AutoPay). When I went to check my bank account, the charge was for $45.20.

Where does the additional $5.20 come from? I phoned TD and TD told me to contact Public Mobile? Can I have a moderator help me out on this one? Thanks!

Re: Question regarding additional charge

Lg85 — Tue, 10 Apr 2018 16:34:34 GMT

@AdrianG

The extra $5.20 should be 13% HST charged on top of the $40 plan. $40 x 1.13 = $45.20.

Re: Question regarding additional charge

ShawnC13 — Tue, 10 Apr 2018 16:35:58 GMT

@AdrianG wrote:
Over this past weekend, I wanted to load my account with $40. So I went through the Public Mobile website, entered my TD Visa Debit card number and then saw that my Public Mobile account had $40 in it (well, $42 to be exact as I signed up for AutoPay). When I went to check my bank account, the charge was for $45.20.
Where does the additional $5.20 come from? I phoned TD and TD told me to contact Public Mobile? Can I have a moderator help me out on this one? Thanks!

Taxes. $40.00 * 1.13 =$45.20

Re: Question regarding additional charge

AdrianG — Tue, 10 Apr 2018 16:39:16 GMT

Thanks @ShawnC13! That never crossed my mind (I'm a newbie what can I say?). Have a good one!

Re: Question regarding additional charge

AdrianG — Tue, 10 Apr 2018 16:45:43 GMT

Thanks @Lg85! Appreciate your help 🙂 Have a good one.

Re: Question regarding additional charge

ShawnC13 — Tue, 10 Apr 2018 16:46:17 GMT

@AdrianG wrote:
Thanks @ShawnC13! That never crossed my mind (I'm a newbie what can I say?). Have a good one!

No worries and thanks for accepting a solution but as @Lg85, responded with the correct solution first I am going to change it to them.

Keep participating in the forum and you can save even more money on your monthly bill

Re: Question regarding additional charge

Lg85 — Tue, 10 Apr 2018 17:28:06 GMT

@ShawnC13 wrote:
@AdrianG wrote:
Thanks @ShawnC13! That never crossed my mind (I'm a newbie what can I say?). Have a good one!
No worries and thanks for accepting a solution but as @Lg85, responded with the correct solution first I am going to change it to them.

Keep participating in the forum and you can save even more money on your monthly bill

@ShawnC13 Thank you for your acknowledgment and kindness! You didn't have to do that, but I will happily accept it with appreciation 🙂 Cheers!

Re: Question regarding additional charge

computergeek541 — Tue, 10 Apr 2018 17:38:29 GMT

The $5.20 is the exact charges of sales tax in some provinces. Unfortunately, you need to pay sales taxes. They are not included in the advertised prices.

Re: Question regarding additional charge

jp2 — Tue, 10 Apr 2018 17:46:27 GMT

Unless you have a number from the best province where there is only GST no provincial tax.

#Albertaadvantage

Re: Question regarding additional charge

MoreYummy — Tue, 10 Apr 2018 18:19:22 GMT

some places you dont pay the hold amount

Re: Question regarding additional charge

srlawren — Tue, 10 Apr 2018 19:24:48 GMT

@AdrianG Welcome to Public Mobile! 🙂

You are definitely not alone in the confusion, we tend to see at least a few posts like this every week where someone thinks they were overcharged when in fact the "extra" was the tax amount. No offense to you or anyone else, but I'm always a bit stunned when people forget about the tax, simply because to the best of my knowledge, every mobile provider in Canada advertises the pre-tax plan costs and then charges you tax on top. I guess the confusion here is due to a lack of a statement you can look at, but I would expect people are used to paying tax and would come to that realization fairly quickly on their own. Oh well, glad it's all sorted out at least!