topic No Data in Get Support

No Data

erotavlas — Wed, 05 Jan 2022 09:35:06 GMT

Today when I turned my phone on this morning I was no longer able to access data. I tried restarting several times, and the problem persist. I checked my account and I can see that I still have plenty of GB left on my plan.

Is there some technical issues we should be aware of?

Re: No Data

jp2 — Mon, 09 Apr 2018 13:57:09 GMT

Mine works

Re: No Data

Mary_M — Mon, 09 Apr 2018 14:01:22 GMT

Good morning @erotavlas,

thank you for reaching out to us regarding your data usage ! Sorry to hear that you've suddenly come across issues using your data despite having an active data plan.

At this moment, I can confirm that we are not experiencing any network issues therefor your data services should be working fine. If you've already powered cycled your phone, can you ensure that your cellular data is enabled as well as try to toggle between 3G/LTE? You can also check on your APN - here's a link that will help you with this! https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Should the issue persist, please don't hesitate to send us a private message, we'll be more than happy to help 🙂

Regards,

Mary

Re: No Data

erotavlas — Mon, 09 Apr 2018 14:26:24 GMT

Ok thanks,

Looks like an intermittent issue.

Data was restored a few minutes ago, without any action on my part while the phone was left on.

Re: No Data

Mary_M — Mon, 09 Apr 2018 14:34:28 GMT

Awesome, thank you for the update @erotavlas 🙂

Cheers,

Mary

No Data

kaimorf — Thu, 20 Sep 2018 04:44:00 GMT

when I first got PM everything worked great.

Have been without data for over a week. This is getting really old:( need as service that works.. Have followed all advice and wasted way to much time on this

Why dont I have data???

Re: No Data

stonechucker — Thu, 20 Sep 2018 12:25:24 GMT

@kaimorf, data will immediately stop if you've used up your plan allotment. Have you logged into Self-Serve to check your account information? If you do not see your data information, that means you've used it all.

Re: No Data

kaimorf — Thu, 20 Sep 2018 18:54:38 GMT

Thanks. Thought this might be the case. But then the plan rolled over and I should have had a new 4.5 gigs yet no data.

Have spent hrs and hrs trying to figure out what happened. It worked fine for 2-3 months?

Re: No Data

stonechucker — Thu, 20 Sep 2018 19:26:58 GMT

@kaimorf, have you run out of data previously? There may be something else going on here.

The '3 GB' throttled speed plans have previously had a glitch on renewal, where the data was not resetting. I wonder if maybe it's happening again with your plan?