topic Re: New Phone all works but receiving texts in Get Support

New Phone all works but receiving texts

Bigshpank — Wed, 05 Jan 2022 09:34:55 GMT

Hi All

I have setup a new ASUS phone and everything works fine with the exception that I can not receive texts. On occasion from certain people a text will come through but most never arrive

APN is set for Public Mobile but my understanding is that only affects MMS not SMS messages.

Any help is appreciated.

Re: New Phone all works but receiving texts

Luddite — Mon, 09 Apr 2018 01:04:29 GMT

When you have trouble sending or receiving SMS, it's possible that a ”force" change of your SMS settings may solve the issue.

•Go to Settings

•Then go to Mobile networks and select a network other than Public Mobile, Telus, or Koodo

•When you exit the menu the phone should lose the network.

•Repeat the process and select Public Mobile as your mobile network.

This procedure will force the update of the message centre number. You can verify it in your message settings.

Re: New Phone all works but receiving texts

computergeek541 — Mon, 09 Apr 2018 01:36:42 GMT

Yes, that's right - APN settings have no effect on your ability to to send or receive text messages.

As for the messege centre number (SMSC), to my knowledge, an incorrect setting would not prevent you from receiving a text message. I beleive that an incorrect setting would only prevent you from sending them.

I would say that since you are receiving some text messages, I really don't believe this to be a phone issue. There are things could possibly prevent you from receiving some text messages (a contact being in your blocked list, notficiations being turned off, a software bug, etc.), but generally, there isn't anything that most could mess up in the settings that would prevent the receipt of messages.

I would check to see if it a specific carrier that you are have trouble receiving text messages from. Some of the the time, intercarrier messsages can be problematic.

Re: New Phone all works but receiving texts

will13am — Mon, 09 Apr 2018 02:21:58 GMT

@Luddite wrote:
When you have trouble sending or receiving SMS, it's possible that a ”force" change of your SMS settings may solve the issue.
•Go to Settings
•Then go to Mobile networks and select a network other than Public Mobile, Telus, or Koodo
•When you exit the menu the phone should lose the network.
•Repeat the process and select Public Mobile as your mobile network.
This procedure will force the update of the message centre number. You can verify it in your message settings.

On android, there is no need to do this toggle. If you search for networks and select auto, it is as good as a toggle. I am surprised that a simple reboot doesn't have the same effect. I would be inclined go clearing the cache on the sms app, force closing it and then restarting.

Re: New Phone all works but receiving texts

Korth — Mon, 09 Apr 2018 04:49:48 GMT

@Bigshpank

You could also try restarting your device, if you haven't already. Not strictly necessary on newer devices ... but it still sometimes corrects mysterious device-side glitches.

Re: New Phone all works but receiving texts

Bigshpank — Mon, 09 Apr 2018 13:30:11 GMT

Okaydat aworked for days now that I have selected network manually wifi will not come back up also I can not only see public mobile 3g not 4g

here are the phones band options

Technology
GSM / HSPA / LTE
2G bands GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2
3G bands HSDPA 850 / 900 / 1900 / 2100
HSDPA 800 / 850 / 900 / 1700(AWS) / 1900 / 2100 - USA, Canada
4G bands LTE band 1(2100), 3(1800), 5(850), 7(2600), 8(900), 20(800), 40(2300)
LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 8(900), 17(700), 18(800), 19(800), 26(850), 28(700), 38(2600), 41(2500) - USA, Canada

Re: New Phone all works but receiving texts

Bigshpank — Mon, 09 Apr 2018 15:27:57 GMT

Okay so everyone but my wife who is on public mobile can text me

Re: New Phone all works but receiving texts

srlawren — Mon, 09 Apr 2018 18:26:18 GMT

@Bigshpank if you haven't already, I'd highly recommend you reach out to the moderator team to check your account. It's possible there are SMS provisioning issues on your account.

Here's what you need to know:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages

Re: New Phone all works but receiving texts

Bigshpank — Wed, 11 Apr 2018 14:19:34 GMT

It is now working not sure why

Re: New Phone all works but receiving texts

srlawren — Wed, 11 Apr 2018 18:05:35 GMT

@Bigshpank glad to hear that it's working. cheers!